Transport/works Planner - Middlesbrough, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Middlesbrough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

REED are recruiting for a Works Planner for one of our brilliant clients based in Middlesbrough

Hours:
Mon - Fri (09:00 - 17:00)

Salary:
£25,000 per annum

Location:
Middlesbrough

Main Responsibilities:

Work within the policies, criteria and timescales adopted by the organisation relating the scheduling of work (i.e. timescales for repairs, servicing, void turnaround, material distribution)
Schedule and allocate resources to maximise productivity and performance, including daily monitoring of works in and out of target, liaising with customers and staff to ensure works are completed appropriately & that excellent service is provided
Respond to unexpected operational changes by redirecting resources or amending appointments, in consultation with the appropriate technical/trade supervisory staff
Ensure enquiries are dealt with during, or immediately following, the first contact with the customer.

All enquiries to be processed within agreed performance standards, the Data Protection Act and the Group's confidentiality policy

Responsible for the maintenance of detailed records of works completed, whether manual or electronic, for example scheduling system, compliance testing and maintenance activities for Gas, Electrical and other specialist function, and where appropriate,ensuring that information is transferred to other business streams such as Asset
Monitor, report, advise on the performance of functions for which you are responsible, identifying opportunities for improvement
Assist the Scheduling Team Leader in reviewing/developing new operational procedures that will enhance our customers' experience with the services offered and delivered
Liaise with service managers/supervisors, contact and teams ensuring the service runs smoothly
Undertake a range of administrative and system maintenance duties to ensure that information is up to date, monitored and reported as required, including but not limited to housekeeping tasks, raising official Purchase Orders and other general administrativeduties