Customer Support Agent - Stoke-on-Trent, United Kingdom - Browns Distribution Services Ltd

Browns Distribution Services Ltd

Verified Company

Stoke-on-Trent, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A new exciting position has come about so we are currently seeking a strong Customer Care Administrator to work within our existing team of Agents. This role will suit someone who has previous experience of working within a similar role and has an appetite to learn new skills and grow within our business.

Browns Distribution is the fastest growing Warehousing, Distribution & Fulfilment service providers in Staffordshire, with a turnover fast reaching £23m.

Winning multiple industry awards and providing best in class services and IT systems, we have a very clear strategy to uphold our leading position.

We aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

MAIN RESPONSIBILITIES

Answering inbound calls and dealing with requests to a high standard
Liaising with other internal transport departments
Undertake various admin tasks to facilitate our customer transactions
Data processing/entry on various platforms
Inputting customer jobs into our inhouse traffic system
Managing customer expectations
Have a natural ability to troubleshoot transport related issues as they arise in a live environment

SKILLS AND QUALIFICATIONS

Motivated, ambitious and enthusiastic
Demonstrate clearly that you can work on your own initiative to fulfil the tasks laid out
Proactively managing & dealing with inbound requests depots and customers
Excellent telephone manner and able to sympathise with customers
Computer literate with strong knowledge of MS Office and able to learn new IT Platforms
An excellent team player, an effective communicator and poses high a level of attention to detail
Experience in working with a ticketing system is preferable