Complaints Administrator - Bristol, United Kingdom - Acacium Group

Acacium Group

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Administrator**
Thornbury Community Services (part of Acacium Group)

Bristol Pavilion (Hybrid)

Employment type:
Permanent, Full Time

Salary:
£24,000 plus annual bonus

Unlock your potential:

If you are a people-orientated individual who wants to develop their career within a global organisation, we have a new job opportunity available where you can utilise your experience in administration or customer service to make a positive impact on society.

At Thornbury Community Services, high quality care is our number one priority. We offer the very best in complex care packages for patients in the community and at home.

We are able to do this by having dedicated care teams working 24/7 to ensure clients and patients needs are met but also understood from a personal perspective.

As our Complaints Administrator, you will be working with our cross-functional teams to handle concerns, complaints and incidents from receipt to resolution, within specified time limits.

You will also liaise with those involved in incidents and complaints, supporting the Clinical Service Leads and registered managers to investigate and resolve concerns received.

Everyday you will**:

Coordinate investigations for complaints and incidents providing support and outcomes
Identify changes in process within care packages moving forward
Use our internal systems for updating and processing complaints
Handle phone call queries and sensitive data on a day to day basis

What is in it for you?

Dedication to developing you and your career

- we can give you the tools, guidance and support you need to be successful in your career

Flexible working model with opportunities to work from home
Pension Scheme matched up to 5%
Annual Festive & Summer parties
Annual company holiday for top performers this years winners are going to Kenya
Reward Portal offering discounts on shops, restaurants, bars and cinemas
Gym flex
Cycle to work scheme

Join us and make a difference

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further.

Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry.

We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do -
Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part of shaping the future of society and improving people's lives

To thrive in this role, you must ideally have...