Timely - Customer Success Coach Uk (Remote, Uk) - EverCommerce

EverCommerce

Verified Company

Remote, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Timely and SalonBiz serve over 24,000 customers in 100 countries.

We provide booking and client management software and are on a mission to build the leading platform for beauty professionals.

Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry.

We're part of the wider EverCommerce ecosystem, a US-based leading service commerce platform who offer a suite of integrated SaaS solutions to over 600,000 customers globally, and exist to simplify and empower the lives of business owners.

All roads lead to a Global Wellness Solution, and this role is instrumental in creating a globally consistent approach for our customers.

We've got big goals and we're ready to achieve them.

This is where _you _come in

You'll help our customers make the best use of Timely, either as new customers or existing customers who have been upsold new functionality such as payments or higher plans.

You'll be helping our new customers get up and running smoothly with Timely.

Your role will involve walking them through the initial setup and showing them how to use the key features to run their business effectively.

You'll also act as the interface between the customer and our data migration team.

For existing customers, your focus will be ensuring they're fully benefiting from their new packages.

You'll also provide support for those who have ordered our terminals by assisting them with the setup process and ensuring they're effectively using this new feature in their business.

The overall aim of the game is a successful customer who is getting the absolute maximum out of our solution.

While at the same time helping to reduce churn amongst our customer base.

While this isn't a "sales" role, it will definitely involve selling. You'll need to carry on the conversation that the sales team have had and reinforce the value of Timely.

You will need to be sales savvy as you'll be required to pitch the value of the wider solution and encourage customers to adopt new ways of using the platform.

We'd love to hear from you if you have

You have previous experience in customer success, training, or customer support
Experience in the hair and beauty industry will be hugely beneficial and is our preference
You're a strong communicator, both written and orally, and are the most organised person you know
Working autonomously is your thing, you have a strong work ethic and are confident in managing your time effectively
You're motivated to succeed both individually and as part of a fastgrowing company
You can work independently and as part of a team and understand that we succeed together
You understand people and business: you relate well to business owners and naturally empathise with the challenges they face every day
SaaS experience will be a big plus, but not essential

Why join us?

We lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique.

We're big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You'll have the flexibility to work from home and we provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth.

You'll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

The nitty gritty- This role is full time, permanent and can be based anywhere in the UK.- You must be legally entitled to work in the UK.- The interviews for this role will total around 2.5 hours including a home task.

- Applications close when we find the right person

Ready to apply?

People join us because they want to belong to a company that walks the walk and actually puts their people first.

Sounds good to you? Don't wait any 'Apply' and let's chat

EverCommerce is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We look forward to reviewing your credentials and getting to know more about your experience