Student Recruitment Coordinator - Glasgow, United Kingdom - University of Glasgow

University of Glasgow
University of Glasgow
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Purpose

You will assist a team of UK & International Recruitment Managers and Student Recruitment Officers in meeting institutional and College targets in relation to the University's UK and International Student Recruitment strategies and agreed key performance indicators (KPI's).

Furthermore, you will provide a friendly and efficient service to students and visitors from around the world.

You will manage student enquiries for specific regions and implement conversion activities to increase the number of offers to registrations across all regions.

Responsibilities also include developing clear lines of communication with external stakeholders such as agents, schools and event organisers for a designated region, carrying out, on a limited basis, student recruitment activities in the UK and overseas.

Please be aware that posts may be rotated on a periodic basis to give experience of different regional markets.


Main Duties and Responsibilities

  • To act as first point of contact for overseas agents, counsellors and students for specified regions. To respond swiftly and effectively to all enquiries, maintaining excellent customer-care skills at all times, ensuring any enquiries that cannot be resolved immediately are passed on to an appropriate person. To take ownership of the management of enquiries that have been referred due to their complex nature.
  • Working with other Student Recruitment Coordinators (SRC's), support the implementation and delivery of conversion activities across all regions making use of online webinars, web chats, social media etc amongst other activity and in line with conversion activity mapped out in annual Gantt Charts. Liaise where necessary with international students who are already engaged in the admissions process.
  • Ensure regional and freight budgets are up to date on a monthly basis reconciling commitments to expense, highlighting any potential semester overspend.
  • Liaise with overseas agents in the timely collation of commission invoices and verifying student registrations before authorising payment.
  • In collaboration with the colleges and the appropriate International Recruitment Manager, ensure reports for sponsors are collated and sent in a timely manner, and the processes needed are fit for purpose and make recommendations for improvements.
  • To support the delivery of on and off campus events, such as recruitment fairs, agent symposiums and high school counsellor events, through extensive logístical management. Specific duties include event and room bookings, liaising with external suppliers, hospitality bookings, transport arrangements, co-ordinating staff and student assistance and any other related items for events as appropriate.
  • Maintain and create relevant recruitment databases, manipulating data for presentation and reporting purposes to support informed decision making.
  • To keep recruitment presentation templates up to date, ensuring all information included is current and relevant. To meet visitors to campus and give standard presentations to a range of audiences, including potential students and their parents, schools, colleges and visiting international groups/delegations as required.
  • To travel overseas and in the UK when required (usually not more than once per semester overseas) to represent the University at education fairs and other recruitment events providing information to prospective students, teachers and parents in a professional and friendly manner. To visit the offices of the University's educational agents to brief staff on updates, interview prospective students and give presentations.
  • Update country specific recruitment web pages on a regular basis using T4.
  • Liaise with administrative and academic colleagues at all levels within the University and provide cover for other administrative team members during absence and assist in other sections of ER as departmental work patterns require

Knowledge, Qualifications, Skills and Experience

Knowledge/ Qualifications

Essential:


A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role, or, Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

A2 Detailed knowledge of Microsoft packages including Word, Excel, PowerPoint and Outlook.


Desirable:

B1 A second language


Skills

Essential:

C1 Working knowledge of databases, PowerPoint, Excel, Word and web-based research.
C2 Excellent Communication and Interpersonal Skills.
C3 Excellent analytic and problem solving skills.
C4 The ability to multi-task and discretion at all times.
C5 A customer-focused approach to work.
C6 The ability to work as part of a team.
C7 Sensitivity to cultural differences.
C8 Exce
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