Helpdesk Operator - London, United Kingdom - Ealing Council

Ealing Council

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Hours 35 hours per week within shift rota, covering Monday to Friday 8am - 5pm.
Ealing Property Services delivers comprehensive facilities services to a portfolio of around 130 buildings across London Borough of Ealing. Services include building maintenance, security, and cleaning. The Property Services Helpdesk provides front line customer service and administrative support to the wider department.

Customers report issues such as reactive repairs through the Helpdesk and work orders are promptly raised and correctly allocated to the appropriate EFM Engineering tier or sub-contractor for resolution.

The Helpdesk also administers key sub-contractors encompassing preparation of statutory compliance schedules, allocation of works, document management and job closure, allowing the organisation to monitor performance and demonstrate building compliance.

The Helpdesk also provides administrative support for statutory compliance of non-EFM Council sites, in accordance with Future Ealing values.

Previous experience in Facilities Management or a propertyrelated field, ideally in a Helpdesk environment
Excellent Customer Service skills
Knowledge of telephone systems and IT systems, including Computer Aided Facility Management systems such as Concerto
Knowledge of the varying types and classifications of maintenance carried out by Facilities Management operations
Experience of working in a fast moving and reactive serviceoriented culture
Experience in work allocation or work control
Selfmotivated, able to manage workload and work as a part of a team
Excellent communication skills across all mediums including face to face and over the telephone

Closing date:
Monday 14 August 2023