Inside Sales Specialist - Cambridge, United Kingdom - Proceq

Description

INTRO
We are looking for a passionate

Inside Sales Specialist to work hand in hand with our field sales and distribution partners in EMEA. Starting from the customer acquisition up to customer satisfaction calls you are working pro-active within the complete sales process.


WHAT WILL YOU DO

• Sales Process_
• Serve as a primary point of contact for any incoming communication
• Handling of incoming technical and commercial enquiries as well as complaints, ensuring timely response in close cooperation with Customer Success Manager, Regional Sales Manager, Services Manager and EMEA colleagues
• Generate and process new sales leads as necessary
• Supporting sales team to stay on track with the leads
• Proactively call existing customers on a regular basis to improve customer service and generate new leads
• Follow up opportunities passed on from Sales Managers with the aim to close small to medium sized orders in countries that speak English and French
• Control of customer credit worthiness and credit limits
• Assistance in organizing various marketing campaigns
• Provide and necessary data or reports to the sales team
• Inside Sales_
• Maintenance of Partner accounts in CRM and SAP
• Complete some administrative duties for the sales team, like scheduling appointments and informing customers of their order status
• Support Sales Managers to process quotes and orders in CRM
• Process orders in CRM following correct export requirements to allow Supply chain to process and dispatch in an orderly fashion
• Export and order processing (Europe, Middle East, Africa)

WHAT DO WE EXPECT
- +5 or more years of experience in
sales/customer service or similar role:

• Sound PC skills, especially in CRM (Sugar), SAP and Microsoft 36
• Languages
  :English, French (compulsory), others may also be valuable
• Flexible, able to work independently and in teams
• Proactive approach in fulfilling requirements
• People person, time orientated, great communication skills, consumer oriented and attention to detail
• Interest in tech products and software
• This position is based in our Cambridge office with hybrid model (3 days in the office per week)_

ABOUT US
We are on a mission to protect the built world with software, sensors and data.

We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations.

Our culture is creative, innovative and inclusive.

We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection.

Want to join the #EagleTeam?