Student Support Adviser - Leeds, United Kingdom - Kaplan International

Kaplan International
Kaplan International
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We're currently recruiting for Student Support Advisers to provide a range of support to our online students, undertaking our Essex programmes.

We have positions available in both our Law and Education Criminology Student Support Teams. If you have a passion for helping students, we'd love to hear from you.


About Kaplan Open Learning
At
Kaplan Open Learning, we are experts in online Higher Education.

Working closely with our partner universities, our vision is to become a world leader in online learning, making higher education accessible to anyone with the potential and drive to succeed.

We develop, deliver, support and market, sector-leading online higher education programmes to a global student audience.

Our innovative and unique online pedagogy utilises the latest digital learning technologies to provide teaching excellence and a world-class student experience.


Summary of the Role


As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for students undertaking our Essex Criminology Education programmes or our Law programmes.


You will provide our students with pastoral support from the point of enrolment and throughout their learning journey, offering a warm welcome and taking responsibility for planning their ongoing study.

You will inform students of their progression options, monitor engagement to identify anyone who might be considered 'at risk', and explain complex policies and procedures affecting study, for example surrounding the impact of extenuating circumstances and module failure.


You also will guide students when making key study choices and offer recommendations as to which study path is most appropriate.

At the end of their study journey, you'll hopefully have the chance to meet your students and their families at graduation to celebrate their success.


Key Responsibilities

  • Act as the first point of contact for any nonacademic queries.
  • Provide advice and guidance relating to study choices e.g. module choices study speed.
  • Monitor student engagement in relation to their academic studies, including module assessment engagement.
  • Identify 'at risk' students, liaise with relevant departments to establish appropriate support mechanisms and formulate personalised contact plans.
  • Supporting students at critical points during their studies, e.g., within the resubmission/induction period, with reassurance and guidance.
  • Collaborate with the Academic Quality Teams to identify and resolve any issues related to the academic journey, offering advice and guidance to students where needed.
  • Create accessible materials aimed at providing additional support to students and enhance internal processes to better support students.
  • Maintain and enhance overall student satisfaction and retention.

Key Requirements

  • An undergraduate degree
  • Excellent interpersonal and communication skills, including diplomacy and tact
  • Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail
  • Evidence of initiative and problemsolving skills
  • Excellent IT skills, particularly in Excel and Word
  • A professional manner and an ability to handle sensitive information on occasion
  • A desire to work in a highly collaborative environment
  • A willingness to understand and adapt to new challenges

CV and Covering Letter

  • Tell us about your previous experience supporting students/clients? (100 words maximum).
  • Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).

Working Arrangements
The vast majority of this role will be based remotely, and you will be working from your own home. However, you would be required to attend our office in Leeds (LS1 5HN) once per month. Please note travel expenses to the office will not be reimbursed.

These monthly visits are to encourage staff to utilise the office space for key meetings, training sessions, team building, project work and maintain the positive, creative, and innovative culture at Kaplan Open Learning.

Your monthly visits to the office would be flexible and arranged in advance with support from your line manager. You would not be restricted to certain days/dates within the month. However, we'd always try to arrange visits in advance so you and your team can meet face to face.


Benefits

  • Contributory pension scheme
  • Life assurance and income protection schemes
  • 28 days holiday plus bank holidays
  • Working hours 37.5 per week
  • Remote working opportunities
  • The opportunity to grow as part of a division in a successful multinational education company.
Please note all interviews will be held via Zoom on the week commencing the 10th April 2023.

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Applicants must be able to provide proof of eligibility to work in the UK._****_

£23,500 per annum
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