Payments Operations Service Architecture - Bournemouth, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posting Description
The Payments business at JPMorgan processes $9.6 trillion in transactions every day in over 120 currencies across +160 countries.

With the industry rapidly changing due to changes in client behavior and the advent of newer, more sophisticated technologies, the Payments organization is evolving and expanding its product offering to better meet the needs of our customers.

Payments Operations supports the Payments business across Treasury Services (Cash Management, FX, Liquidity, Escrow and Real-Time Payment solutions), Global Trade Finance, Merchant Services and Commercial Card offerings to clients and acts as the payment hub for JPMorgan Chase.

As the Payments franchise continues to expand, Payments Operations is evolving its operating model to be more customer centric, resilient and scalable.

The newly created Operations Service Architecture (OSA) team has been established to architect operationally excellent, scalable and resilient solutions driving accelerated time to market and exceptional customer experience.

Within the OSA team, you will be able to establish a proactive and efficient process to execute the capturing and evaluation of the pipeline of change requests related to product development, new/existing client mandates, and operational processes.

You also will standardize impact assessment including in-scope operational functions and requirements to support, define and design the operating model to achieve desired outcomes in an optimized manner.

This role provides a unique opportunity to work in Payments, the fastest changing areas in the Financial Services industry, shaping how to operationally support new, e-commerce products emerging while partnering with the business to ensure the successful execution of the Payments franchise's strategy.

Job responsibilities

Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations
Partner with Business stakeholders to define current processes, systems, data flows and organizational landscape, key pain points and opportunities to improve the customer experience, create scalability and increase resiliency
Develop hypotheses and business cases, influencing key stakeholders to support these strategic recommendations
Work closely with Business stakeholders to define and implement target operating models to better support our clients
Communicate regular status updates to senior management and Business stakeholders

Required qualifications, capabilities, and skills

Advanced professional experience in Operations within a Corporate & Investment Bank dealing with large scale operations and transformation agendas; direct experience in Payments is preferable
Strong knowledge and experience of business architecture including development of Business Models and Target Operating models deployed on large scale organizations
Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as an enabler
Expertise in data analysis and manipulation to support hypothesis generation
Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential
Partners well with other groups sat outside of the team's reporting line, excellent interpersonal skills
Ability to communicate clearly and confidently across multiple aspects of the organization at all levels

Preferred qualifications, capabilities, and skills

Logical, structured approach to planning, problem solving and decisionmaking
Solid awareness of controls and risk management protocols
Selfstarter with ability to manage own workload and deliverables

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.