Customer Support Representative - London
Only for registered members London, United Kingdom
4 weeks ago
* This salary range is an estimation made by beBee
Job summary
As a Customer Support Representative, you will contribute to our best-in-class payment services by providing prompt and accurate support to end-user customers via email, phone and chat channels.
Qualifications
- Fluency in German and must be able to work within Central European Standard Time (CEST) hours, Mon-Fri 9am-5pm CEST
- Minimum 1 year experience in a customer-facing or call center environment.
- Fluency in English both spoken and written.
Responsibilities
- Handle Level 1 customer inquiries via phone, chat and email, providing clear and accurate resolutions.
- Troubleshoot basic product or service issues as the first course of action, ensuring escalation to higher tiers is a last resort when necessary.
Skills
- Fluency in English (verbal and written) and German.
- Excellent verbal and written communication skills, capable of empathizing with customers while efficiently resolving issues.
Job description
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