Service Manager - Pudsey, United Kingdom - Melina Bolton T/A MRB Recruitment

Melina Bolton T/A MRB Recruitment

Verified Company

Pudsey, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a very well established provider of care and support to adults living in supported living services.

Reporting to the Area Manager; you will be responsible for managing a small service and leading a staff team to achieve outcomes for serviceusers with Complex Behavioural Challenges.

Experience of working with adults with a range of needs, for example Autism, Learning Disability, Personality Disorder, other Mental Ill Health Needs is required as well as experience in joint working with other professionals, contributing to the reviewand creation of strategies for positive behavioural support planning.

We are looking for a natural leader with a passion for providing exceptional, high standards of care for individuals with learning disabilities and challenging behaviours.

As a Service Manager / Team Manager, you will provide clear and structured day to day leadership, management and support to the local team; ensuring the highest quality of care and support is delivered at all times, whilst promoting a person centred andneeds led approach.

You will NOT be required to hold CQC registration.

Core responsibilities will include:

Work with the Behavioural Support Practitioner (BSP) to have a current support plan which is directly linked with the Outcome Star reading and Action Plan
Review the Outcome Star, action plan and support plans every three months with all relevant professionals, internal and external to the organisation
Ensure that all support plans have a clear strategy within them for managing behaviour that may challenge and using Positive Behavioural Support planning, including behaviour analysis, as the model by which all support plans are written
Lead by example within the team, ensuring that hours are worked alongside the person we are supporting and the support workers so that strategies can be assessed for effectiveness and any staff errors can be addressed quickly
Provide regular structured supervision to the staff team in line with Company policy and procedure and in partnership with the Behavioural Support Practitioners where matters concerning behavioural issues require discussion
Ensure personal reviews are held annually for each member of staff and take an active role in the development of all staff in the team
Ensure that duties of all staff are clearly defined and carried out.
Identify areas for training/development within the team and communicate this need to the training department if relevant
Ensure staff meetings are conducted in a professional and constructive manner and points addressed
Respond to poor performance or conduct issues in a fair and consistent manner using the Company procedure
Monitor attendance and conduct returntowork interviews as required in accordance with Company policy and procedure
Provide on call cover on a rota basis with other managers across the region.

What we are looking for in a Service Manager / Team Manager:

Strong supervisory skills with the ability to support and develop a team
Experience of working with a range of needs, for example Autism, Learning Disability, Personality Disorder, other Mental Ill Health Needs
Ability to work effectively in a fast paced, demanding role
Good sense of humour, approachable and driven to achieve
Ability to manage own workload independently but work as a valued team member
Ideally hold NVQ level 3 (or equivalent) or be working to towards this qualification
The role requires a level of flexibility with regards to working hours to meet the needs of the business.

Benefits available:

Salary £28,000
28 days annual leave increasing to 33 with length of service
Pension
Health cash back scheme
Take birthday off
Free DBS
Life insurance cover 2 x salary
Long Term Sickness Insurance Cover (beyond 6 months)
Advanced (Gold) Investors in People (IIP) standard, which put the company in the top 2% of organisations internationally that are part of IIP

Company Information:

Our client is an established, ambitious company who are in an exciting period of growth; they deliver exceptional support for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs within supportedliving properties across East Midlands, Yorkshire and Humberside, West Midlands and the North West.