Customer Service Assistant - Sandwell, United Kingdom - West Midlands Trains

West Midlands Trains
West Midlands Trains
Verified Company
Sandwell, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

As part of the Transport UK Group West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.


We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment we are looking to recruit a
Customer Service Assistant - Retail / Dispatcher on a
full-time, permanent basis, based at
Sandwell & Dudley


You will provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely.


What does the job involve?

  • Responsible for care of all despatch equipment
  • Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
  • Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance
  • Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
  • Ensure compliance with the requirements of the Health & Safety at Work Act
  • Ensure the safe and timely despatch of trains
  • Ensure high levels of customer service are provided
  • Ensure customers are provided with the available accurate and timely information
  • Ensure own safety and that of others at all times
  • Maximise station revenue income
  • Provide a high quality ticket retailing and customer care service, complying with the current West Midlands Trains and ATOC ticket retailing instructions and guidelines.
  • Make reservations for customers and assist them with their travel arrangements
  • Comply fully with station accountancy, cash regulations and internal check procedures to ensure that revenue and vulnerable items are kept secure.

What skills and experience do I need to do the job?

  • Customer focused
  • Efficient and calm
  • Polite and friendly
  • Flexible as to the requirements of the job
  • Good communication skills
  • Able to use own initiative when appropriate
  • High standard of personal presentation
  • Numerate and literate
  • Honest
  • Computer literate
  • Able to learn legislation that affects the role

What are the salary and benefits?
- £23,254 rising up to £28,012 after probation

  • Defined Benefit pension one of the best in the UK
  • Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
  • 75% off all other train company travel tickets
  • Retail discounts
  • Career development opportunities


Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

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