Senior Associate, Client Services Support - London, United Kingdom - Royal Bank of Canada

Royal Bank of Canada

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Come Work with Us
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title
Senior Associate, Client Services Support - Fixed Term Contract

What is the opportunity?

Client Services Support plays a crucial role in meeting Wealth Management International's (WMI's) core strategic objectives ensuring the end-to-end delivery of unrivalled client experience and best in class delivery of multiple solutions.

Client Services Support drives the efficiency and consistency of standards and controls for Client Lifecycle Management including Client Qualification, Client Onboarding, Changes to Control, Ownership & Benefit and Periodic AML reviews in multiple jurisdictions.

You will be a member of the Client Lifecycle Management Team.

This team is the primary contact for Sales & Relationship Management teams providing guidance and support in respect of all new and existing client lifecycle management requests.

The individual will provide advice in respect of client lifecycle management processes and in respect of the WMI Client Due Diligence Policy requirements to minimise error rejection rates and ensure a seamless client lifecycle management experience for clients.

What will you do?

Act as the primary point of contact for all client due diligence queries, providing advice and guidance in relation to client lifecycle documentation and client due diligence
Review client lifecycle cases for all legal entity types adhering to the relevant regulatory, compliance and business requirements
Provide coaching and support to Senior Officers in the review of client lifecycle cases for complex structures
Act as Subject Matter Expert providing advice, training and ongoing coaching to the Sale & Relationship Management (S&RM) teams in respect of client lifecycle management and the relevant RBC related policies and procedures including AML, KYC and Client Due Diligence, Source of Wealth and Country Connectivity
Liaise effectively with key stakeholders including Sales & Relationship Management, Private Client Fiduciary Services, AML Compliance, Product teams, Tax Risk Management and Data management to remove obstacles impacting client lifecycle management while balancing the need for quality and adherence to regulatory compliance and escalating to Senior Management
Support continuous process improvement to ensure alignment with any changes to the operating model and/or regulatory environment
Provide guidance in respect of exception documentation and approval processes; ensure all exceptions are documented, tracked and monitored
Provide input and support to all relevant project and initiatives
Provide general administrative support to CSS Management including production of MI, creation of presentation decks

What do you need to succeed?

Must-have

Proven experience within the banking/financial services industry
Good understanding and experience of client due diligence, KYC and AML compliance
Ability to manage stakeholder expectations and handle conflict
Strong sense of accountability and ownership over quality
Ability to prioritise and make decisions in a fast paced environment and use initiative
Client focused
Strong analytical skills and attention to detail
Must have a flexible approach and be a team player
Good command of English and attention to detail

Nice-to-have

Strong communication, influencing and negotiating skills
Collaborative and consultative approach
Flexible, willingness to work longer hours when required
Understanding of AML, KYC and regulatory requirements for client onboarding
Understanding of control requirements

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and highperforming team
A worldclass training program in financial services
Flexible and Hybrid working options fully supported