Medical Telephonist - Nottingham, United Kingdom - Highcroft Surgery

Highcroft Surgery
Highcroft Surgery
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Medical Telephonist

Job overview:

(Note:
In addition to these functions employees are required to carry out such duties as may reasonably be required)

  • Welcome patients and visitors to the practice
  • Assist patients on the phone, electronically and in person
  • Help to maintain the safety and comfort of patients
  • Maintain records of appointments, financial transactions and other administrative duties
  • Taking payments from patients for insurance reports and private medicals
  • Keep patient records accurate and up to date
  • Maintain skills and undertake such training and development as may from timeto
- time be required to maintain personal competency

  • Participate in all activities required by CQC registration
  • Opening and closing premises
  • Opening post and distributing Doctors mail
  • Dealing with queries from hospitals, community providers in relation to referrals and patient care

Location:

Highcroft Surgery, but you may be asked to travel for meetings and training or provide cover for another practice or Primary Care Network at such notice.


Working hours:
Hours of work will be detailed in your contract of employment.


Responsibilities and duties of the job

Role specific duties:


  • Greet patients in person, working to put them at ease and giving any explanations within your competency
  • Signpost patients to the correct service to ensure that they receive the right care first time
  • Make and change appointments as required
  • Work with the practice information recording systems and computer systems in maintaining clinical records
  • Handle payments to the practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
  • Report all significant events, including 'near misses' for inclusion in the Practice Risk Register
  • Practice the highest standards of confidentiality when dealing with all aspects of patient information
  • Participate in activities required to assess compliance with CQC Fundamental Standards
  • Participate in the maintenance of the complaints system at Highcroft Surgery and in resolving complaints to improve service
  • Use all equipment in accordance with published instructions and guidelines
  • Report any faults or safety worries with equipment and premises
  • Open and distribute Highcroft Surgery post both on paper and electronically
  • Process repeat prescription requests
  • Assisting patients with registrations and processing the paperwork
  • Completing all patient information in electronic and/or paper records
  • Maintain patient electronic medical records
  • Accessing relevant patient information when required
  • Daily preparation and close down of consulting rooms
  • Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption
  • Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use
  • Maintain the Health and Safety of all staff, patients and visitors
  • Participate in regular reviews of personal development plans
  • Undergo further training as required by Highcroft Surgery
The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements:

  • To maintain information notice board in line with national/local health promotion campaigns
  • To attend relevant meetings as required
  • To immediately report any safeguarding or compliance concerns

Working with others:


  • Develop and maintain effective working relationships with all other employees and contractors at Highcroft Surgery
  • Effectively liaising with other clinicians including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required
  • Cooperate in maintaining a staffing rota to provide adequate levels of resources
  • Work with other employees to ensure a seamless journey for patients through different aspects of their care
  • Assist management to maintain regulatory compliance
  • Cooperate in the effective resolution of team conflicts
  • Attend practice meetings as required
  • To act as a chaperone as requested by clinicians (if DBS checked and trained)
  • To function as an integral part of the team at Highcroft Surgery
  • Inform the Practice Manager/Operations Manager/Reception Supervisor of any reported or suspected failings in the provision of care within Highcroft Surgery

Leading by example:


  • Promote and implement all the practice policies and procedures
  • Participate in developing the philosophy, goals and objectives for patient health care provided by Highcroft Surgery
  • To participate in the induction programme of new staff joining Highcroft Surgery
  • Participate in patient audits
  • Ensure that patients' rights are protected

Personal responsibilities:


  • To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements
  • Provide information for a DBS check, and inform the
More jobs from Highcroft Surgery
See all jobs of Highcroft Surgery