customer experience lead - Liverpool - beBeeGuestServices

    beBeeGuestServices
    beBeeGuestServices Liverpool

    1 day ago

    Job title: Guest Services Manager

    Description

    Job Title: Guest Services Manager


    The role of the Guest Services Manager involves overseeing a high-performing team responsible for ensuring exceptional guest experiences at an airport hotel in Liverpool.



    Job Description:



    • Lead and motivate a team to deliver outstanding customer service, address operational challenges, and promote a positive work environment.

    • Collaborate with internal departments to drive business growth through excellent communication, teamwork, and strategic planning.

    • Demonstrate strong leadership skills by fostering open dialogue, embracing change, and empowering staff members to make informed decisions that align with company objectives.

    • The ideal candidate will have experience working within hospitality settings managing teams effectively. They must be able communicate clearly & confidently but respectfully deal appropriately difficult situations arising on shift which ensure guests feel supported maintained throughout their stay.

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