Rheumatology Admin/typist - Bristol, United Kingdom - North Bristol NHS Trust

North Bristol NHS Trust

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To provide administrative support to the Rheumatology service. To take incoming calls from services users and healthcare professionals referring into the service.

To work closely with the wider clinical and clerical team providing administrative support and processing documentation and paperwork to support the patient pathway.

Open all post received by the service and undertake appropriate indicated action.

Pass referrals to Centralised booking team for logging.

Typing clinic letters Pass referrals to the appropriate staff for triage.

Communicate with:

Clinical and other professional staff within the Rheumatology service to discuss issues arising from patient queries.

Pick up incoming phone calls to support other staff within the clinical administration system.

Processing of clinic, test result and admin letters

Provide support to the service by filing of paperwork.

Support aspects of the administration services to the Rheumatology service e.g. Phone cover for staff sickness, holiday and breaks.

To book & rebook appointments as required

Comply with the service requirements and the North Bristol NHS Trust Policies and procedures.

To undertake any other duties appropriate to the post, as agreed with the Support Manager.

Patients are the most important people in the health service and are at the center of what we do.

Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition.

The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.

All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided.

All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work

We have a duty to involve, engage and consult with patients, carers and families about plans for health facilities and the provision of our services.

North Bristol NHS Trust wholeheartedly embraces the principles of patient partnership and has made clear its commitment to involve patients in key aspects of its work.

Open all post received by the service and undertake appropriate indicated action.

This will involve:

Escalating to the clinical team where appropriate

Escalating to the secretarial team where appropriate

Checking of the detail of patient pathways

Pass referrals to Centralised booking team for logging.

Typing clinic lettersPass referrals to the appropriate staff for triage.

Communicate with:

Clinical and other professional staff within the Rheumatology service to discuss issues arising from patient queries resulting from phone calls.

Pick up incoming phone calls to support other staff within the clinical administration system.

Processing of clinic, test result and admin letters

Provide support to the service by filing of paperwork.

Support aspects of the administration services to the Rheumatology service e.g. Phone cover for staff sickness, holiday and breaks.

To book & rebook appointments as required

Comply with the service requirements and the North Bristol NHS Trust Policies and procedures.

To undertake any other duties appropriate to the post, as agreed with the Support Manager.