Complaint Handler - Nottingham, United Kingdom - Kind Consultancy Ltd

Kind Consultancy Ltd

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Kind Consultancy is working with an innovative, growing Retail Financial Services business which is now seeking a Complaint Handler to join them in a permanent full-time role paying £23000 to £25000 dependent on experience.

This is a predominantly home-basedrole requiring occasional travel to the organisation's Nottingham offices.
Key responsibilities of the Complaint Handler role will include:

Maintaining an accurate and detailed record of correspondence.
Completing investigations and preparing responses to the client
Ensuring all data and correspondence is maintained on appropriate databases, calculating redress and settlement offers
Assisting in the preparation of reports and management information relating to complaints.
Analysing cases and conducting root cause analysis. Ensuring emerging themes and issues are highlighted to drive improvements.
Taking ownership of complaints, carrying out a full investigation through to resolution
Proactively managing daily workloads and targets to achieve Key Performance Indicators
Ideally has proven Complaints experience from within Financial Services and have developed the ability to handle objections effectively through to resolution and make a final decision on the merits of the complaint
Have some knowledge of and interest in Financial Services regulations
Are excellent listeners and communicators, with the ability to build rapport with customers and colleagues
Are confident users of Excel, Word and PowerPoint
Past experience in Irresponsible Lending complaints specifically would be highly beneficial