Hospitality Assistant - Cardiff, United Kingdom - HQ Theatres

HQ Theatres

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hospitality Assistant

Reporting to:
House Manager
Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At the New Theatre
, we are now recruiting for a Hospitality Assistant to join our team.

Here at the New Theatre it is an exciting, fast-paced environment with a variety of shows, plays, music and comedy, as well as some community events

We offer opportunities for advancement, with regularly scheduled development training sessions.

About the Role
The main responsibilities of the Hospitality Assistant will be:

To stock bars and event spaces, ensuring they are stocked to the appropriate levels and tailored to event genres
To assist with stock ordering ensuring that appropriate levels of stock are maintained within the venue, and complete the associated paperwork
To receive and record deliveries in line with policy and undertake general porterage duties
To clean and maintain the cellars, ensuring excellent levels of hygiene and tidiness in accordance with health and safety guidelines, and regular deep cleaning of the bars and appliances
To assist, when required, both internally and externally conducted audits
To maintain effective stock control and carrying out regular stock rotation, while ensuring that all security procedures are adhered to, in order to minimise stock losses
To work with the House Management team to develop and improve sales, using stock tracking to feedback best and worst sales and to inform initiatives
To follow and monitor the implementation of the venue's food handling policy and document all quality processes with regard to food safety
To provide Stage Door cover as and when rostered which to include unlocking the building in line with written security procedures. Stage Door duties would include operating the venue's switchboard, dealing with internal and external enquiries, monitoring the venue's fire panel and CCTV system to ensure the security of the building and working in line with all relevant policies and procedures
To understand all health and safety procedures, risk assessments and sitespecific concerns, adhering to all procedures in order to minimise the risk of injury and accidents
To represent the theatre in a professional manner at all times, providing excellent internal and external customer service to company colleagues, visiting production staff and building contractors
To attend training courses, as required, and take responsibility for ongoing professional development
Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed
This is not an exhaustive list of duties from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

About you / Requirements

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect.

The Hospitality Assistant will primarily work in the Front of House department, taking responsibility for the venue's stock and cellar spaces.

They will restock the bars each morning, monitor stock levels and assist with stock ordering as and when required.

With this in mind, this position requires a person with a keen eye for detail and the ability to maintain accurate records to ensure excellent stock control.

The Hospitality Assistant will also work within Stage Door to provide cover as rostered. They will also receive and record deliveries and carry out general porterage duties.

We are, therefore, looking for an individual who is highly self-motivated, has strong organisational skills, and the ability to problem-solve.

Your Experience

Evidence of organisational ability and time management skills
Previous experience working in a theatre or hospitality venue

Key attributes:

Literacy and strong previous experience of Microsoft Outlook, Word and Excel
Passion for theatre / live entertainment
Attention to detail and the ability to accurately enter data.
Great team spirit
Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues
Understanding of health and safety
Ability to work effectively during busy times
Excellent time management and organisational skills, with the flexibility to quickly change tasks to adapt to the business needs
Selfmotivated with the ability to use own initiative

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job details:

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