Palliative Care Coordinator - Norwich, United Kingdom - Norfolk Community Health and Care NHS Trust

Norfolk Community Health and Care NHS Trust

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking to appoint a self-motivated individual with initiative, drive, strong interpersonal, admin and IT skills to work as a Palliative Care Coordinator based at The Priscilla Bacon Lodge Hospice, Norwich

Coordination Duties:

To work as part of the team for the Specialist Palliative Care Service liaising closely with clinicians to ensure a timely response to referrals.

Taking and recording referrals electronically and allocating care packages under the supervision of the lead clinician and working alongside the integrated teams and a variety of organisations and care providers.

Call Handling Duties:
To deliver an effective, safe and competent call handling service for callers to the Specialist Palliative Care Service which includes patients, their representatives and Healthcare professionals

Administrative support to clinical and nonclinical staff
Make and receive referrals from a number of agencies. Record referrals electronically on SystmOne and liaise with clinicians to ensure a timely response to referrals
To be responsible for working with team leads and clinicians revising and prioritising packages of care, as required
Communicate effectively to care staff working within the service regarding patient needs
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties
Provide service users and professionals with information, assistance and signposting, as required
Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
Opportunity to join the NHS pension scheme.
Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
Supportive positive culture that is Well-Led with regular supervision
Comprehensive in house and external training programmes available
NHS discounts and many more

To communicate with patients, families, carers and colleagues at an appropriate level providing clear information and guidance and dealing with patient's fears and lack of understanding.

Exercising tact and judgement in dealing with and resolving routine enquiries, taking accurate messages and ensuring these are passed to the relevant person in a timely manner.

Work closely with the existing administrators across the organisation to provide ongoing administrative support to the Trust as a whole
Act as an administrator for new and ongoing tasks within the team
Support initiatives for the team
To create and maintain reports, spreadsheets and correspondence using a variety of computer packages including Word, Excel and Outlook
Support the management of absence process by completing and submitting absence forms as required
Manage the phones and output from calls
Processing, filing and distributing confidential reports and documents
Interact with employees at different levels of the organisation
Produce letters and arrange diaries
Maintain databases
Carryout any photocopying, scanning or filing, as required
To undertake any duties commensurate with the post