Service Desk Team Leader - London, United Kingdom - British Transport Police

British Transport Police

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An IT Service Desk Team Leader is required for a permanent role paying up to £43,972.02 per annum, plus £2,835.11 London Allowance per annum with the British Transport Police (BTP) based in Camden, London.

BTP is the national police Force for the rail network throughout Great Britain, including London Underground, across which we ensure the safety and security of nearly 3 billion passenger journeys and over 100 million tons of freight every year.

The world in which we work is fast-paced, operationally and commercially demanding, and constantly changing.

As Service Desk Team Leader with BTP you will lead a team of Service Desk Operators & Mobile Device engineers for the Technology Department and manage the day-to-day activities of the Technology Service Desk & Mobile Device Team operations
.

As IT Service Desk Team Leader you will be required to:

Leadership of first line support Analyst and Engineers, ensuring a high level of timely first line technical support is offered to the business.
Provide technical expertise with regards to the implementation and management of the Force's current and future mobile data solutions.
Day to day responsibility for ensuring Service Requests are actively managed and allocated to the correct technology team.
To maintain awareness of security policies and procedures and ensure our solution fulfils all security requirements and that document sets are up to date.
Experience of working in a busy Technical Service Desk environment providing 1st and 2nd line support for a broad range of mission critical systems and services.
Familiar with Service Desk Tools, CMDB and asset management.
Strong stakeholder management and customer service skills.

In return for your experience, we can offer you:

Salary up to £43, £37,269.91 base plus £2,835.11 London Allowance plus up to £3,867 SFIA supplement)
Yearly base salary increments
Access to a range of training opportunities, including Pluralsight and Microsoft Enterprise Skills Initiative
28 days annual leave plus bank holidays
Flexible agile working approach
Family friendly policies including up to 26 weeks paid maternity and adoption leave
Bespoke benefits platform and access to Blue Light Card
Development opportunities including fully funded apprenticeships
Employee assistance programme and dedicated wellbeing hub
Pension scheme

BTP is an employer who cares about the impact we have on the environment and the wider challenges of climate change, and as such we are committed to reducing our carbon footprint and achieving Net Zero Carbon (NZC) through offsetting by 2035.

At BTP we are proud guardians of the railway and it is crucial that we represent the diverse communities we serve and protect.

As 'One BTP' across the UK, we know that diversity, inclusion and belonging help us improve our decision making, foster creativity and drive innovation so all our people can thrive.