Service Manager - London, United Kingdom - MORRIS SINCLAIR RECRUITMENT LTD

MORRIS SINCLAIR RECRUITMENT LTD
MORRIS SINCLAIR RECRUITMENT LTD
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

  • ITIL, Service Manager, managed service, service desk, service desk management
Hybrid working - Hybrid working, with two days per week in our client's Kensington office and regular travel to client sites
The Company
Our client transforms businesses using data and technology so they're ready for today's and tomorrow's challenges. Working in the Digital Solutions division they design, build, and operate complex cloud, digital and data

platforms for some of the UK's leading public and private sector organisations including BMW, Police Digital Service, Ministry of Justice, Home Office, National Records of Scotland, National Air Traffic Services, and Network Rail.

We're passionate about delivering great outcomes to our clients and are proud of our long-term engagements in both ongoing project delivery and service management.

What you'll be doing

This is an exciting opportunity to join the Digital Solutions Division of the business as our client's Service Manager, responsible for ensuring they excel in delivery of ITIL aligned support and maintenance services across their customer base.

Reporting to the Head of Cloud Managed Services, you will own the support relationship with their customers, suppliers and third-parties.

You will work closely with their Support, Engineering, Account Management and Compliance teams to design, implement, measure and improve the bespoke services they provide to their customers.

You will also use your Service Management expertise and experienceto contribute to bid responses and proposals to new and existing customers, helping them expand the business.

Who you are
Passionate about customer service, professional, motivated, and eager to learn and develop. Excited about the opportunity to work in a full lifecycle software business.
Core skills, knowledge and experience required

  • ITIL v3 Foundation or newer equivalent qualification
  • Degree level or equivalent corporate experience
  • 4+ years' experience working in an Incident, Problem or Service Desk management role
  • Offer exemplary customer service, including maintaining customer relationships and taking care of any customer concerns or complaints quickly and professionally.
  • Help resolve any issues with the customer or within the support team
  • Create and present effective solutions to all stakeholder levels
  • Be proactive in identifying new value to the business
  • Help organize complex requirements into effective solutions
  • Document best practices, standards, and processes to ensure continual improvement of service
- management functions

  • Excellent attention to detail
  • Ability to work as part of a team and communicate at all levels within the organisation
  • Ability to effectively present information and respond to questions from management, business and users
  • Ability to anticipate issues, cope with ambiguity, and proactively solve problems
  • Enthusiasm and commitment to delivering quality results
What they can offer you
Training, personal development and progression
Our client understands that your career progression is important to you. Our client's people get promoted on merit when they are ready.

This means that your career is completely in your own hands and there is never a ceiling for your progress.

This is an ideal opportunity to progress from an Incident, Problem or Service Desk management role into a fully-fledged service manager position.

They will support you to gain the ITIL Expert level certification that enhances your career prospects and deliversvalue to the business.

They recognise also that everyone's career path is different. They welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn't mean you are committed to it indefinitely. You have the freedom to carveyour own career path.
As your role progresses, we will review your training and development to ensure currency with the business roadmap.
Flexibility
The key to their success is teamwork and collaboration.

They take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process.

Diversity and Inclusion
Our client is an equal opportunities employer.

They embrace diversity and are committed to a working environment where no one will be treated less favourably on the grounds of their sex, race, disability, sexual orientation religion, belief or age.

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