Receptionist Full Time - Chipping Campden, United Kingdom - Bespoke Hotels

Bespoke Hotels

Verified Company

Chipping Campden, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job Ref:
BES4648

Branch:
The Noel Arms

Location:
Noel Arms, Chipping Campden

Salary/Benefits:
Competitive Salary Tronc

Contract type:
Permanent

Hours:
Full Time

Shift pattern:5 days out of 7

Hours per week:40

Posted date:31/10/2023

Closing date:02/12/2023

Bespoke BenefitsWhat's in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role
We are currently looking for exceptional people to join our team and have a great opportunity for a
Receptionist

As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.

Key Responsibilities of the role:

To be familiar with the days business, including arrivals, departures, and special requests.
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
To have a good understanding of the guests' requirements when they are checking in or out.
To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
Keeping the team up to date by attending the daily meetings.
Maximise sales through upselling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a customer related role.
Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system.

Being Bespoke:

Bespoke Hotels was founded in 2000 and has consistently grown to the point where we now manage over 9,500 hotel rooms, 8,000 employees and £815 million of assets.

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.

Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, alongside a further 30 management consultancy services, and 100 hotels with sales marketing services only.

Welcome to the Noel Arms Hotel - one of the oldest Cotswold inns and steeped in history. They even say that Charles II stayed here during the English Civil War.

Things are a bit more relaxed these days.

You can put your feet up in front of the log fire in the bar, read the papers and treat yourself to a homemade cake in the excellent coffee shop, as well as enjoying the restaurant and bar, which features the very best produce from the Cotswolds.

Plus you can't leave without trying one of Chef Indunil's famous curries - so good that he has been named Best Pub Curry Chef Award at the Great British Pub Food Awards on three occasions

You'll also find:

Coffee Shop open all day
Beautiful location in Chipping Campden on the Cotswold Way perfect for keen walkers
28 comfortable en suite rooms
All the atmosphere of a traditional Cotswold inn

The Noel Arms is ideal if you are looking for accommodation in Chipping Campden.

It is the perfect spot for a break in the Cotswolds, as well as weekend escapes to the country, and the historic Cotswold Way, which winds its way through glorious countryside, starts right outside the front door, making this the perfect base for hikers and ramblers alike.