Subject to Banding - Leicester, United Kingdom - Leicestershire Partnership Trust

Leicestershire Partnership Trust
Leicestershire Partnership Trust
Verified Company
Leicester, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Exciting new service launching in Summer 2023


The Healthy Together Helpline


Healthy Together is launching an innovative, single point of contact for young people, parents and families the service supports across Leicester, Leicestershire, and Rutland.

The Healthy Together Helpline (HTH) will be staffed by a mixture of health professionals and administrative staff who will provide advice and support.

The aim of the Hub is to offer service users an improved experience, with access to support when they need it.


Service Coordinator:


The Healthy Together Helpline is seeking skilled administrators, educated to NVQ3 in Administration or Customer Service, or with proven equivalent experience.


The Service Coordinators will cover the HTH and be the first point of contact for telephone calls whilst providing efficient administrative support to the HTH Clinical Team, accurately inputting data and maintaining clinical information systems.

You will coordinate and manage queries through defined triage pathways enabling the caller to speak to the right person, at the right time.

You will be required to project a professional image, providing excellent customer service.

The service will operate Monday to Friday between 8.30am 5.00pm. Full or part-time hours will be considered.

There will be a requirement to offer flexibility between the service hours on a rota basis to cover operating times.

For further details, please see attached job description and personal specification.
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