Customer Claims Administrator - Birmingham, United Kingdom - Axa

Axa
Axa
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description:


We have several exciting opportunities for Motor Claims Administrators to join us on a temporary basis (7 month Fixed-term), in our City Centre Birmingham Claims Centre.

Working within our busy and dynamic Motor Claims Centre you'll be managing admin and post associated with existing claims. We see ourselves as one big team, therefore you'll take pride in working as an effective team player.

Joining us as a Customer Motor Claims Administrator, you'll be an essential member of the team. You'll have strong analytical skills, with the ability to identify ways to move a claim towards settlement.

We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

To support you with this, we will provide full training and onsite support so you build your knowledge as you work through each claim.


Working Hours & Shift Pattern:

Full Time (in office), 37.5 hours per week. Monday to Friday,


Induction and Training:


Induction Date:20th March 2023


You'll receive a comprehensive onsite induction and a structured training programme with one of our specialist Trainers, which will be delivered on-site at our Birmingham office for 2 weeks which will be a mix of classroom and on the job training.

We will also ensure you have an experienced member of staff to refer to in your early weeks so you feel fully supported and competent in the role.

Your contract will be for 7 months in total with the possibility of a permanent role at the end. This opportunity will give you a good foundation for a career in motor claims.


What you'll be doing:


Key responsibilities:


  • Reviewing and progressing existing motor claims and push them towards settlement and closure.
  • Review customer post and internal systems to identify appropriate action required.
  • Identifying the stage of a claim and allocating it to the correct specialist area where appropriate.
  • Review and process customer incoming post, validating and actioning the requests.
  • Review, validate and accurately raise simple customer payments for approval.
  • Use your initiative as well as information resources available to provide the best outcome.

Qualifications:


We'll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for doing the right thing.


  • You'll have a great eye for detail, quick problemsolving ability, and positive, cando attitude.
  • Passionate about working as part of a collaborative team.
  • Previous admin experience advantageous


As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.


What we offer:

One of the best things about joining AXA is our rewards package.

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.


You can expect to receive:

  • Competitive annual salary of £21,000 (or prorata)
  • Contributory pension scheme (up to 12% employer contributions)
  • Life Assurance (up to 10 x annual salary) 23 days annual leave plus Bank Holidays
  • AXA employee discounts
  • Gym Benefits
  • Shareplan, a chance to invest in AXA shares
  • Sports and Social Events, which include summer parties, quizzes, and competitions
  • Corporate responsibility policy including volunteer days


Our ambition is to become one of the most inspiring companies to work for, as such we're committed to supporting employee needs, providing meaningful career development and celebrating differences.


About AXA:


With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.


You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally.

You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do.

For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference.


Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK.

Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life's uncertainties.

Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by
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