Safer Gambling Officer - Wigan, United Kingdom - UK Tote Group

UK Tote Group

Verified Company

Wigan, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Due to growth across the compliance operations department, we are now looking for committed and meticulous people to join our safer gambling team.

About the role:

Owning cases from start to finish, through risk assessing accounts, conducting due diligence checks, liaising directly with customers, and reviewing & signing off documents.

This role will ensure the business is up to date with regards to regulatory requirements in the ever-changing regulatory landscape of online gambling and provide training as-and-when required.

You will work closely and build strong collaborative relationships with other teams across compliance operations to ensure we are providing an excellent service for our customers.

Who we are:

We are proud stewards of the Tote, Great Britain's pool betting operator since 1928.

Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ).

The role will be 37.5 hours per week and include a varied shift pattern with some weekend work and working hours between 8am and 6pm.

We offer flexible hybrid working and a full induction and training plan will be provided to anyone who joins the team.

We are also looking for people to join the Safer Gambling team in a part time role working 15 hours per week where shifts will be between 8am and 6pm Saturdays and Sundays._

What you'll need:

Proven experience in a customer facing environment with the ability to demonstrate excellent customer service skills
Ability to work to deadlines and thrive in high pressure situations
Ability to manage & prioritise your own workload
A confident and professional telephone manner with the ability to manage difficult conversations
A logical and structured thought process to facilitate sound decision making and justification
Computer literacy and proficiency in the use of Microsoft Office tools
Ability to maintain high levels of confidentiality and data security standards
Experience in the production of metrics/reporting to support compliance and business objectives is advantageous

What we offer:

At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary

Our benefits include:

Bonus scheme
Company Shares Option Plan
Contributory pension scheme
Life insurance (4 x basic salary)
Simply Health Cash Plan
Holiday entitlement (33 days inclusive of bank holidays)
Study Support and opportunity for progression and development
Confidential 24/7 365 employee assistance helpline
Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
Regular social events, charity events and volunteering opportunities