Adminstration Assistant - London, United Kingdom - London International Patient Services

Description

About us
London International Patient Services is a central London based company specialising in managing and developing consultant private practices.

Our expert consultants offer a wide range of medical services with an unparalleled patient experience, bringing together medical and surgical specialists to provide patients comprehensive treatment plans for complex conditions.

Building on the knowledge of our leading teaching hospital consultants and working collaboratively with our partner hospitals, we are leading providers of specialised medical care in London, providing a unique patient-centred model of healthcare.

**Responsibilities:
- *

• Ordering medications upon the consultant's requests
• Depositing cheques and informing credit control
• Hand delivering or posting embassy submissions when required
• Posting letters/medical reports/prescriptions
• Posting credit control letters
• Any other posting where needed
• Assist patients with payment receipts, medical records or any other requests.
• Scan documents sent via post or consultant and attach to relevant location
• Support LIPS consultants onsite, assist with any queries.
• Manage imaging requests ad updates.
• Liaise with consultants PA on behalf of consultants with actions required.
• Assist with appointment scheduling and updating and filing patient medical records
• Taking payments, generating invoices and collect payments from when necessary
• Welcoming and greeting patients, keeping all parties informed of delays
• Assisting with any other office tasks as needed
• Handling correspondence, billing, and bookkeeping
• Liaise with the international team/interpreters from all hospitals for appointments and LOGS
• Maintaining embassy relationships
• Visiting embassies for LOGs and payment issues / queries
• Liaising with sister office in Egypt to coordinate diaries and LIPS room bookings
• Assist with ordering business cards for new onboarding consultants and maintain stock
• Ordering and maintaining stationary stock for office
• Support business development and marketing team with events, ensuring LIPS marketing merchandise / SWAG is available
• Collaborate and work as a team as needed
• Report any maintenance issues and followup to completion.
• Liaising between consultant and patient and PA teams
• Answering calls with professionalism and high quality
• Forwarding patient's queries to consultants and aiding patients as required
• Booking and canceling patients' appointments
• Support with ensuring the LOG is available ahead of appointments
• Chasing embassies for LOGs after the appointment.
• Follow operational processes to avoid mistakes, delays, and errors
• Adhere to workplace rules and codes of conduct
• Complying with the line manager in workrelated tasks and instructions

Experience working in a healthcare setting preferred

• Proficient in Microsoft Office Suite
• Strong organizational skills and attention to detail
• Take initiative and proactive

**Benefits:
- *

• Competitive salary based on experience

Please submit your resume along with a cover letter highlighting your relevant experience.


Job Types:
Full-time, Permanent


Salary:
£23,730.00-£26,295.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service (required)
• Administrative experience (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location:
In person