Complaints Advisor - Sidcup, United Kingdom - Braundton Consulting Limited (Recruitment)

Braundton Consulting Limited (Recruitment)

Verified Company

Sidcup, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

3-4 days working from home - rest is office based - Permanent
Our client is seeking Complaints Officers to work in their Customer Relations Team. This is a supportive team, who have a real drive to deliver excellence to both internal and external customers - every time

The role will involve taking the lead in dealing with complaints on various matters.

You will act as the 'voice and face' of the Company, so demonstrable experience of delivering customer focused services in a demanding public facing environment is essential.

Skills and experience:

Duties:

Management of issues relating to customer dissatisfaction
Maintaining high quality records and notes on the internal system
Feeding back the cause of complaints to prevent recurrence
Identifying route cause of complaints

Skills required:

Excellent communication skills
Good letter writing skills
Experience in working in a customer service background
Excellent attention to detail skills
Prioritisation skills
Empathy skills

Great benefits package.

Hours:
Full time, 35 hours per week. 9-5, Monday to Friday - working from home 3-4 days a week.

Salary:
£28,553 - £29,980 depending on experience
Braundton Consulting is a recruitment agency recruiting on behalf of a Client.

Job Types:
Full-time, Permanent

Salary:
£28,553.00-£29,980.00 per year

Benefits: