Head of Client Accounts - London, United Kingdom - Deverell Smith

Deverell Smith

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job details:

Posted
27 November 2023

Salary
£ £ per annum

Location
London

Job type

Permanent
Discipline
Accounting & Financial Services
Reference

BBBH31660_

Contact Name
Daryl Lipman

Job description:

Location:
South London

Head Of Client Accounting - Lettings
Our client is a leading and dynamic estate agency that specializes in residential property services. With a commitment to excellence and innovation, they pride themselves on delivering exceptional service to their clients.

As a market leader in the real estate industry, they are constantly evolving to meet the needs of their clients and provide them with the best possible experience.

Key Responsibilities:

Develop and maintain strong relationships with key clients.
Oversee the management of client accounts, ensuring accuracy and completeness.
Implement strategies to enhance client satisfaction and retention.
Manage financial aspects of client accounts, including billing, invoicing, and financial reporting.
Work closely with the finance team to ensure accurate and timely financial transactions.
Lead and inspire a team of client account professionals.
Provide guidance, mentorship, and training to ensure team members are equipped to excel in their roles.
Foster a collaborative and positive team culture.
Build and lead a highperforming client accounts team.
Set clear team goals and objectives aligned with overall business strategy.
Conduct regular performance evaluations and provide constructive feedback.
Identify training and development needs for team members and facilitate appropriate training programs.
Manage workload distribution and ensure optimal team efficiency.
Address any teamrelated issues promptly and professionally.
Develop and implement strategic initiatives to drive the growth of client accounts.
Analyze market trends and client needs to identify new opportunities and areas for improvement.