Logistics and Services Administrator - Liverpool, United Kingdom - Bespoke Fireplaces Ltd

Bespoke Fireplaces Ltd

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Logistics and Services Administrator - Mat Leave Cover
12 Month Temporary Contract

Full Job Description
Bespoke Fireplaces specialise in creating unique Luxury Electric Fireplaces.

Based in the UK with a state of the art manufacturing facility, Bespoke Fireplaces sustainably manufacture products for customers while ensuring quality control over the complete product range.

When it comes to creating stunning luxurious focal points within your home or business, Bespoke Fireplaces strive for perfection.

Using cutting edge technology and award winning suite designs crafted to the highest standard from natural marble across the globe.

All of Bespoke Fireplaces marble products are manufactured from the very finest gradient stone.

This role is an extremely exciting opportunity for a proven Logistics and Services Administrator to join one of the fastest growing retail businesses in the UK.

Reporting to the Head of Logistics and Service.

Responsibilities and Requirements:

Process customer orders online, over the phone and in store orders from customers through our CRM; Shopify
Manage deposit and balance payments for customers in line with financial processes
A basic understanding of Klarna and how to process orders accordingly
Liaise with logistics managers to organise/utilise van drivers
Book next day/express deliveries onto the CRM system
Liaise with the marble factory to find out when marble suites can be made to process orders
Managing and monitoring the route planning APP for the logistics personnel
Updating our CRM System; Shopify with the customers order progression
Manage customer bookings with regards to; extended warranties and call outs with the engineers, purchasing specific parts to repair the product(s)
Manage and track customer warranties into Google Drive
Have a knowledge and understanding of what parts need to be replaced based on the customers fault and how to rectify the issue. Training will be provided.
Organise the logistics of product parts being replaced through local couriers such as UPS
Excellent people skills
Problem solving skills
2 years experience in administration
Understanding and experience in Google Drive and Microsoft software products
Organisational and multitasking skill set

Benefits / Perks

20 days holidays per year plus bank holidays
Training & development plans with the opportunity to grow and progress within the company
Regular work social events

Job Types:
Full-time

Salary:
£20,000 - £25,000

Benefits: