Senior Systems Administrator - London, United Kingdom - Experian

Experian

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Who are Experian?
We are the world's leading global information services company.

During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.

We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity.

We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life.

Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work.

So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging.

Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work.

We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave.

Job Description:

We are looking for an experienced Senior Systems Administrator to join our Digital Workplace VIP/Executive IT Support team.

The Global Digital Workplace (GDW) team is a large, global team that provides operational end user desktop support to our internal employees around the globe.

This role will be a member of our team and have direct responsibilities that include providing a wide range of technology support to our senior executives across North America with primary responsibility supporting onsite support in Costa Mesa, CA.

This position focuses on VIP level of service on problem identification and resolution, solving complex technical problems across a wide variety of technology platforms, as well building, and fostering relationships across our global IT organizations.

We are looking for someone with strong technical skills that has extensive experience in VIP / Executive IT Support role previously.

**Key Responsibilities:
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Provide support across a wide range of technology platforms (Windows, MacOS, iOS and Android)
Provide onsite, remote, and occasionally at home support to VIP/Executives
Support special events, large webinars, and associated technology needs
Develop and maintain executive support documentation
Design and implement new technology standards and manage the entire hardware life cycle of executive devices
Ability to resolve breakfix problems, deploy new hardware installations and manage migrations and transition to new hardware effectively.
Identify, resolve, and escalate issues where appropriate to leadership or other IT teams to ensure the issues are resolved with a sense of urgency
System support and design
Provide afterhours and oncall support for executives
Support enterprise solutions across various Microsoft/Apple/Android device management platforms as well as Microsoft O36
Provide support design, implement, and manage solutions using Intune, Azure, and JAMF.
Troubleshoot and mitigate complex WAN/LAN issues including those related to patch replication and deployment
Develop end to end provisioning processes in SCCM to including images, software deployment, and patching
Collaborate with security and network leadership to ensure that services dependencies, performance, and stability are met
Make recommendations and implement process improvements and technology changes based on best practices
Build strong business relations with colleagues within the business to promote Global Digital Workplace
Ensure the highest levels of stability, capacity, performance, and uptime for supported services
Establish and maintain standards and ensure that all are within compliance with Experian policy
Creation and maintenance of Knowledge Base Articles for support teams for all covered services.