Collections Specialist - London, United Kingdom - SellersFi

Description

• Run daytoday servicing of delinquent accounts in close collaboration with Credit, Compliance, and Operations. This requires keeping track of performance metrics, taking corrective actions, analyzing bottlenecks and working with Global Collections Manager to bring process performance to the next level.
• Work with the Global Collections Manager in Researching, developing, and implementing collection procedures that reduce the number of delinquencies.
• Oversee the review process of all delinquent accounts to ensure quality, consistency and compliance with collection guidelines and the Fair Credit Reporting Act (when applicable).
• Research, develop, and implement collection procedures that reduce the number of delinquencies.
• Take proactive actions to encourage timely debt payments by highrisk clients in close collaboration with Operations.
• Proactive engagement with collection agencies and specialty law firms on an as needed basis, with the objective of maximizing recoveries from Nonperforming Loans ("NPLs").
• Oversee and ensure that the company remains compliant with the Fair Credit Reporting Act, 15 U.S.C.1681s2 by monitoring the timely release of Negative Information Notices on defaulted debtors.
• Own and manage all credit reporting disputes with the support of the eOscar tool provided by Credit Bureaus.
• Analyze the Company's collections processes and procedures using a variety of tools such as data analysis, process analysis, process flows and other reference materials to ascertain issues and recommend a fully integrated solution.
• Manage the accuracy and completion of all delinquent loan reporting (e.g., Aging Report, NPL Recoveries, etc.).
• Review and maintain NPL files for overall quality (compliance with regulatory requirements, future legal proceedings, bankruptcy proceedings, etc.).
• Liaise with Risk & Compliance and Operations on all matters related the Customer Complaints & Handling.
• Maintain a good working knowledge of all Company's Policies and Procedures, including but not limited to the Credit Policy & Operating Procedures, Fair Lending Policy, Code of Ethics, AML Policy, Information Security Policies, etc.
• Remain informed on regulatory changes that may impact digital

• Ad hoc project management.
• Perform other duties with flexibility as assigned.

• Bachelor's Degree in Finance, Business Administration, Operations Management, or related field; MBA a plus.
• 1+ years of collections experience, small business lending and/or credit underwriting experience, a plus.
• Prior experience in a startup environment preferred, but not required.
• Highly disciplined, with excellent attention to detail and numerical accuracy
• Propensity to work independently, take accountability, and own the essential functions of the role.
• Must have strong time management skills, remain focused, be organized, and meet deadlines, including the ability to adapt to a process driven work environment.
• Effective communication, both written and verbal with colleagues in a diverse work environment.
• Ability to work effectively in ambiguous situations and ability to multitask.
• Critical thinking and problemsolving skills with the ability to think outside the box.
• Selfmotivated and strong interpersonal skills as required in a startup environment with the ability to adapt to a frequently changing and evolving work environment.

A fast-paced job in a co-work setting - requiring the flexibility to interact with the Company's different teams either locally, remotely, or virtually.

SellersFi will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.