Part Time Business Training Assistant - Basildon, United Kingdom - Stonebridge Mortgage Solutions Limited

Description

We are looking for an additional
Business Training Assistant colleague to join us on a
part-time, 3 days per week, permanent basis,
working from home and our Basildon offices.

In return, you will receive a competitive salary of £12,000 per annum (FTE £20,000)**
What we do

Stonebridge Mortgage Solutions Ltd is one of the leading mortgage and protection Networks in the UK with a professional community of over 1,000 mortgage advisers.

We deliver national coverage across the board in mortgage services. In all areas, our revolutionary spirit has the customer at its heart.

We aim to provide world class support and guidance utilising our cutting-edge systems and regulatory expertise while maintaining a welcoming, open culture.

Our people matter, their opinions, insights and enthusiasm are key to our success.

We expect them to consistently look for ways to make things even better, dare to be different and most importantly, to make our customers lives easier.

Role Summary

The Business Training Assistant (BTA) provides support to the Business Training team to enable them to deliver Induction training when new firms/advisers join the network - and completes other teamspecific tasks as required.

The BTA accepts responsibility for delivery of demonstrations (demos) of the Revolution system to potential new network members They therefore undertake to become a competent user of the Revolution system (and all surround systems and apps) to enable consistent delivery.

The role also includes the expectation to provide feedback on any process, procedure and/or document gaps or potential improvements. These should be presented with benefits, to the Business Training Consultant for consideration.


What's on Offer to our Business Training Assistant

• Great company culture
• Free lunches, fresh fruit, hot and cold drinks when working in the office
• Flexibility to work partly office based and partly from home
• Casual dress
• Option to buy / sell up to 5 additional days annual leave
• Gym Subsidy
• Bike to work scheme
• Pension
• Company sick pay
• Employee Assistance Programme

- £500 employee referral scheme

• Death in service and critical illness benefits
• 2 x paid charity / community volunteering days per annum
• Discounted Life Insurance and Income Protection

What you will be doing as our Business Training Assistant

1. Complete admin tasks (new firm/adviser setups, changing AR details etc)

• Completing the set up for new firms / advisers on Revolution including all surround system connexions
• Updating changes to profiles where required within expected timelines to ensure continuity of access and services
• Checking details where any requests /details are unclear to ensure the right updates are applied to all firm / adviser changes

2. Amendment of guides as required

• Receiving instructions from Business Training Consultant (BTC) of updates required to training guides / delivery materials and clarifying where required
• Communicating out to all affected stakeholders that changes have been made and new version of guides available

3. Delivery of Revolution demonstrations

• Delivery of Revolution demonstration events (demos) via online presentation
• Following standard process delivery, ensuring all key topics are covered during the session
• Responding to questions during the session referring or taking away any items not able to answer in the session
• Checking understanding throughout the session as appropriate

4. Process / document improvement input

• Reviewing training / delivery materials and any other team documents and identifying any potential changes / improvements to keep accurate and up to date
• Putting forward suggested updates clearly for consideration by the Business Training Consultant (BTC)

About our ideal Business Training Assistant

• You will have the ability to manage your workload and accepting and prioritising delegated tasks and using your time productively and efficiently
• A willingness to learn and develop skills and knowledge
• Confident user of technology and systems, including MS Office
• An interest in developing knowledge of financial services and/or customer management systems (and IT systems in general)
• A willingness to be involved in supporting live training as we see this role as one that could potentially develop into a fulltime training role
• A confident and customerfocused individual, with excellent communication and presentation skills, both 'in the room' and via video conference software
• Possess a calm and patient manner, dealing with a variety of problems and people issues
• Eligibility to work in the UK and everything it takes to successfully complete preemployment screening

Code of Conduct
You must maintain standards of conduct that are compliant with the individual conduct rules.

Individual Conduct Rules

• You must act with integrity
• You must act with due care, skill and diligence
• You must be