Customer Experience Specialist - Wilmslow, United Kingdom - Pets Purest

Pets Purest

Verified Company

Wilmslow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Customer Experience Specialist

Company:
Pets Purest

Industry:
eCommerce

Location:
Wilmslow with varying flex around remote working

About Pets Purest:

Here at Pets Purest, we are dedicated to providing only the most natural products for our pets.

Our own pets are sensitive and react badly to harmful chemicals found in countless pet products on the shelves today, so we knew something needed to be done.

After extensive research and help from the experts, we set about creating a range of high-quality products that are pure, natural and free from nasty chemicals which our furry friends love

Pets are so much more than just animals, we want to ensure that all pets are given the most natural, nutritional and safe products available to make sure that they get the most out of life.

The Role:

We're looking for an enthusiastic individual who is dedicated to making memorable experiences for our customers. This role requires a passion for connecting with both humans and pets, making their days easier and brighter.

This role will report to our Brand Manager, sitting within the marketing team.

An exciting opportunity to make an impact on all facets of Pets Purest customer service, both online and in person, alongside championing the voice of our customer across all the brand's touchpoints.

What you'll be doing:

Resolve customer queries and report on issues plus manage the resolution
Building efficiency into our customer service operation to
Work with our brand manager on the customer journey, identifying weak spots and ideating solutions
Connect with our wholesale customers and grow this channel within the business
Attend events and trade shows to connect with customers beyond the customer service platform
Delight our customers at unexpected moments with creative initiatives (welcoming new customers, loyalty programmes)
Support with market research and competitor analysis (surveys, focus groups, interviews)

What you'll bring to the role:

A dedication to making every customer have a positive experience with Pets Purest
An allrounder who can get stuck in across all aspects of the customer experience journey
A team player with a positive mindset and excellent customer service skills
A selfstarter someone who can plan their own time well and can bring plenty of ideas to the table
Experience working live/customerfacing events
An animal lover is a big plus

What we can offer you:

Flexibility
Working hours and location
Great office space in Wilmslow to use at your discretion
Join as one of the founding team, helping to shape the company for years to come
Casual Dress
Self-Development budget
25 days holiday plus Bank Holiday
Cycle 2 Work Scheme
Company's Socials and Adventure Days
Free Pet treats, for good pets or strange employees