Student Success Lead - London, United Kingdom - EdAid

Description

About EdAid
At EdAid we are transforming the way students fund their studies.

EdAid partners with universities and professional schools to defer tuition payment, interest-free, and offer installment-based payments whilst studying to spread the cost of tuition for students.

Education matters, outcomes matter. We're making education accessible & affordable.


About the role
EdAid is looking for a Student Success Lead to join our growing team.

The EdAid Team works across the globe, including Dubai, New York and Toronto, and is looking for a new team member for our growing team based in London.

You will work in the Student Success Team, collaborating with other teammates and colleagues to develop, maintain and improve the student experience through effective communication, empathy and understanding.

Day-to-day, you will:

• Manage inbound questions and outbound communications to facilitate students' monthly payments.
• Escalate issues when needed.
• Provide support for operational projects, as needed, including data reconciliation and coordination with partner schools' student success teams.
• Be an internal advocate for our students.
• You're deeply mission driven
• You're patient, compassionate and curious
• You put the customer first
• You're handson and comfortable working at pace
• You know that hard work creates talent
• You're an independent worker, but know how to collaborate and support your team
• You're not afraid to make mistakes, but also know how to learn from them
• You're comfortable working in a fastpaced environment, wearing multiple hats and working crossfunctionally with other teams
• You have excellent written and spoken English
• You have prior customerfacing experience

What you'll get:

• Unique opportunity to work for a strongly missionled company where the student is at the forefront of every decision
• Join a small team at a pivotal point in huge growth plans
• Experience working with an awesome group of smart, passionate and collaborative people
• Competitive salary, benefits, and social events

To apply, please send your CV and cover letter explaining why you would be a great fit for us.


Join the team at:

Salary:
£24,000.00 per year


Schedule:

• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work Location:
One location