Trainee Claims Specialist - London, United Kingdom - Avencia Consulting

Avencia Consulting

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
HDI Global Specialty SE is a wholly-owned subsidiary of HDI Global SE and is part of the Talanx Group. HDI Global Specialty SE offers specialty insurance solutions to industrial clients, and products through delegated authorities and other sectors.

The role

1.Accountable & responsible for handlingProfessional Lines Claims ( underwritten in the HGS UK Branch) within designated Claims Authority Limit via referral and directly, ensuring that the bestoutcomes for our clients and business are achieved consistently.

To be a high-performing claims resource, proactively delivering a first-class claims experience to policyholders, brokers and internal stakeholders in adherence with all HGS guidelines, claims philosophy (including HSUB iClaims Commitments) and procedures
To actively monitor accounts for relevant classes of business to ensure early and prudent best estimate reserves are in place & entered into systems, valid claims are settled promptly with a tight control of costs throughout lifecycle. Additionally, manageinternal reserving process from claims perspective, providing claims insights in order to develop/retain profitable business.

Key accountabilities
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Accountable for handlingclaims arising from responsible line(s) of business, making prompt and fair claims decisions from FNOL to settlement, with due consideration of subrogation/contribution where appropriate and tight costscontrol, all of which should be openly communicated throughout the claims lifecycle to relevant stakeholders, including working closely with Underwriters and Actuaries to share knowledge to assist in writing profitable business.

Responsible for the quality and cost control management of expert service provider's performance relevant to claims managed under responsible lines of business.

Skills & experience

Delivery and Accountability

Is accountable for own (and team) delivery to support the overall Branch priorities and objectives. Prioritises deliverables and identifies roadblocks that might affect delivery. Creates a safe environment whereby people feel safe flagging mistakes.

Innovation and Continuous Improvement

Creates and tests out new idea and improvements, which have a major impact on the business operations or service offering. Identifies new ways of working and encourages ideas from own team / department and creates processes and inducements for teammembers to generate and test out ideas.

Developing Capability

Actively develops our talent and builds team capability, acting as a role model, mentor and coach across the business.

Problem Solving

Uncovers information to identify causal links. Uses a variety of tools/techniques to break down complex issues and spots trends, patterns and interdependencies between issues. Assess risks and is pragmatic when developing solutions.

Customer Focus

Develops a deep understanding of the true nature and complexities of the customer business and uses the understanding to implement ideas and technical expertise. Takes action to ensure that customer feedback is acted on and operational and technicalchallenges are overcome so that customer service excellence is not affected.

Communicating and Influencing

Positively affects the actions and decisions of stakeholders ensuring that they are involved throughout. Negotiates confidently without damaging relationships whilst building support and buy-in for ideas. Adapts communication style depending on audience.

Other
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Analytical skills and the ability to interpret financial information sensibly to ensure accurate and consistent information is being provided at all times
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The ability to interpret financial information to understand the exposure presented.
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Be able to influence opinion to achieve desired outcomes
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The ability to make sound judgments under pressure
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Knowledge of IT systems such as MS Office, Microsoft Word and Excel.
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Strong written and verbal communication skills and readiness to present information confidently to varying audiences of seniority.
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The ability to recognise when escalation to a Senior Claims Specialist or the Professional Liability Claims Manager is required.
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The ability to learn how to use a number of different claims systems on a daily basis.
- **The ability to manage one's own time and meet deadlines.