1st Line Support Engineer - Paddock Wood, United Kingdom - Constant Recruitment Ltd

Constant Recruitment Ltd

Verified Company

Paddock Wood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1st Line Support Engineer

- core technologies

Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches

- customer-focused, technical and has excellent communication skills
1st Line Support Engineer
Tonbridge
Up to £25k DOE
This is a unique opportunity for a 1st Line Support Engineer to really launch their career by joining a well established and successful MSP based just outside Tonbridge with arguably one of the most comprehensive list of employee benefits

They have been established for over 25 years, but are still fresh, constantly seeking out better ways of working and they pride themselves on staff training and development.

You will have 2 weeks of dedicated training days every year.

They are passionate aboutcultivating a fun and rewarding environment where the staff are looked after and everyone is helped and encouraged to reach their full potential.

Working as a 1st Line Support Engineer from their smart modern offices with breakout and recreational areas including a pool table, we are looking for someone who is customer-focused, technical and has excellent communication skills looking to further theircareer and thrive in an enjoyable working environment.

As part of their dedicated Services Desk, the 1st Line Support Engineer will work closely with the team supporting and helping clients succeed through technology.

As first line support, you will be the first point of contact, providing exceptional telephoneand remote support and if necessary an onsite response.

Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week.

Duties

Provide Remote/Onsite 1st Line support to clients relating to their *core technologies
Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches

, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

First point of contact for support calls
Installation work of *core technologies
Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches

, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Achieve both personal and team Golden KPIs targets such as customer satisfaction
Working in order of SLA and priority of tickets
System documentation
40 hours per week 08:30 17:30 Monday to Friday. We need applicants to be flexible and be available to occasionally work additional hours where required to fulfil the demands of their role. In return, we offer a competitive salary and a fun and rewardingenvironment for you to succeed.
Requirements
Ideally you will be from a Managed Service background
Great customer service skills
Positive and passionate about technology
Good problem solving skills
1st Line level Experience with most of our *core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory

Benefits: