Cargo Training Coordinator - London, United Kingdom - Air Canada

Air Canada

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This role is responsible for delivering and coordinating training functions within the Air Canada Cargo department.

The role includes liaising with Air Canada Cargo Operations, Customer Service Unit, Dangerous Goods, Warehouse personnel, Sales, Headquarters and external third parties.

The role is additionally responsible for training compliance with Service Level Agreements for all Air Canada products, procedures and processes.

May be required to assist the Cargo Training Manager to deliver training across Europe.

Roles and Responsibilities

Deliver classroombased training for all mandatory requirements
Oversee and manage all elearning to ensure 100% compliance
Deliver all Air Canada operational system training (Weblynx, Smartload)
Deliver operational training requirements to include: departmental procedures; system procedures; warehouse procedures & responsibilities; Air Canada Standard Operating Procedures (SOP)
Delivery of soft skills training such as Customer Service,
Research and develop training material based on local requirements to include: lesson plan; reference guide; handouts; exercises; exams; PowerPoint presentations
Redevelop corporate training as required to meet local/international requirements in conjunction with Cargo Training & Development
Work with and oversee warehouse training instructors to include: airside driving; Operational equipment (ETV, TV etc); forklift driving; Pristine Condition manual handling; onthejob training for new employees
Manage new employee induction and coordinate with Cargo Resource Planning Manager, Cargo Training Manager and Human Resources
Assist auditors in local station audit
Conduct training in the UK and International stations to meet Air Canada SOP as required
Set up new station procedures onsite together with required training in conjunction with Manager and GHA Vendor Management
Work with our GSA / GHA's to provide instruction, procedural information and direction

Qualifications

Minimum Selection Criteria

Training experience essential
Minimum of 5 years Cargo experience
An excellent knowledge of cargo processes and procedures
Demonstrable leadership and presentation skills
Must be a team player and represent Air Canada in a professional manner
Must have an ability to use tact, good judgement and initiative, with a flexible attitude
Ability to work under pressure, plan workload and meet deadlines with mínimal supervision
Required to wear PPE in designated highrisk areas
Must be prepared to travel in Europe, North America, Middle East, Africa and India to deliver and/or receive training
Must have ability to work in the UK unrestricted

Additional Assets

Experience of Weblynx, ABS, ETS, Smartload and Microsoft Office suite would be an advantage
Dangerous Goods certified
Dft security clearance
Forklift experience

Conditions of Employment:

Linguistic Requirements

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.