Senior Application Support Engineer - London, United Kingdom - British Business Bank

British Business Bank
British Business Bank
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Senior Application Support Engineer

Location:
London/Sheffield/Hybrid


Contract:
Permanent


Hours:
Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)


Salary:
Between £41,500 - £53,000 depending on Location and experience

Benefits package:


  • 30 days annual leave plus bank holidays (pro rata for part time),
  • Up to 15% employer pension contribution,
  • Discretionary Bonus Scheme,
  • Flexible working, cycle to work scheme, healthcare cash plan and life assurance
  • Paid voluntary day, maternity, adoption, and shared parental leave
  • Benefits designed to suit your lifestyle from discounts on retail and socialising, to health and wellbeing, travel, and plenty more

THE ROLE


The role will principally involve working with business teams, 3rd party IT delivery partners and IT teams to support and manage the Enterprise Applications.


Your main duties will include:

  • Application Support for Incidents and Service Requests
  • Coordination of Technical Change
  • Application Release Coordination
  • Application Continuous Improvement and Problem Management


You will possess strong analytical and problem management skills, enabling quick assessment of complex issues within solution involving cloud and on-premise hosting as well as being adept at working under pressure to deliver to tight deadlines, whilst retainingexcellent attention to detail.

Good experience of using Software Development Lifecycle and Jira Ticket Management tools are essential and good technical knowledge of Integration Technologies, CRM, Cloud concepts would also be highly desirable


ABOUT US
The British Business Bank is a unique and exciting institution. Its mission is to make finance markets work better so smaller businesses across the UK can prosper and grow.

Established in 2014, it is a 100% government-owned economic development bank but independently managed.


To deliver its programmes, the Bank works through more than 200 delivery partners such as high street, digital, specialist and challenger banks, venture capital and private debt funds and fintech platforms.

Currently, we employ around 520 people, split between offices in Sheffield and London.
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