Bookkeeper/administration - Waterlooville, United Kingdom - Dennison Doors

Description

• Collection of all debts more than 30 days overdue
• Send weekly reminder letters for overdue debt
• Develop and maintain a debtor escalation process
• Aged debt reporting with responsibility of reducing debtor days
• Liaise with credit agency when all internal routes of collection have been exhausted
• Put accounts on stop as and when required
• Sales invoice query resolution with customers, members of staff and provide duplicate invoices when required
• Coordinate customer credit or refunds when required and if authorised
• Be cross trained and provide support and cover for the Helpdesk
• General office admin duties as required by Finance Manager / Director
• Inputting supplier invoices and checking statements

• Knowledge of QuickBooks Online will be considered an advantage, experience with other accounting packages will also be considered
• Professional in their approach to dealing with issues and employees
• Appreciation of confidentiality and discretion
• Strong organisational or administrative skills with attention to detail and a methodical approach
• Focused on delivering outstanding customer service
• IT literate and an comprehensive understanding of Windows based programmes to include Word, Excel and Outlook is essential
• The ability to communicate clearly and confidently with a range of people, both on the phone and facetoface
• Strong teamwork skills essential

• All enquiries should be handled promptly and accurately
• Any other tasks which can reasonable be performed as requested by the Director / Operations Manager

• Casual dress
• Onsite parking

• Monday to Friday

• GCSE or equivalent (required)

• Customer service: 2 years (required)

• United Kingdom (required)