Administrative Officer - Darlington, United Kingdom - Ministry of Justice

Ministry of Justice

Verified Company

Darlington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Administrative Officer - FTC - Darlington SEND

£22,940

Darlington:

Directorate:
National Business Centres (NBC)

Job Title:
Admin Officer

Grade:
AO

About us

Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice.

If this sounds like you, please apply.

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

National Business Centres (NBC) manage centralising administrative and contact functions in HMCTS. Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture.

Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.

The key purpose of the role

You will be providing administrative support to arrange Special Educational Needs Tribunals for children and young persons between the ages of 0 - 25, in processing the appeals on multiple teams from Registration stage all the way through to the final Decision.

The role will involve liaising with Judiciary, Legal Representative, Parents and Local Authorities. You will also be required to take on telephony work.

You will need strong IT skills and be able to adapt your verbal and written communication style to an empathetic and patient manner.

Essential Skills & Criteria:

Strong customer focus and service skills
Experience of working in an administrative role in a customer focussed environment
Strong IT skills with the ability to learn new systems
Excellent communication and organisational skills
Customer Service and Administrative skills
Be patient and able to empathise

Key responsibilities:

Administration, Operations and
Processing casework

Preparing papers and/or digital files for court, tribunals, hearings and meetings.
Producing tribunal documents including creating and updating records digitally
Preparing meeting agenda, joining instructions, handouts etc. Using standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
Clerking tribunals and hearings, ensuring papers and materials are available and up to date.
Assisting tribunal users, supporting listing and rota management, checking files, contacting relevant parties.
Recording outcomes of tribunals and hearings accurately, interpreting accurately the information needed on file.
Working to workload targets in terms of throughput and accuracy.
Ensuring compliance and administration documentation meet quality standards.
Work may require interpretation of source materials, preparation of bundles, chasing.
You may need to modify and adjust information and make decisions to allow work to be completed. Produce basic statistical analysis reports and where needed, process financial information.
Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Communicating

Communicate effectively and work with the public, all Tribunal and Hearing staff, Judiciary and internal and external stakeholders, court and tribunal uses and representatives of other agencies and organisations
Deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Application process

Support when applying

Salary:

£22,940

Additional Information:

Working Arrangements & Further Information

Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.

Benefits

The MoJ offers a range of benefits:

Annual Leave
Annual leave is 25 days on appointment and will increase to 30 days after five years' service.

There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year.

Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.

Pension

The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.

Training
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

Networks

The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.

There are currently