Disability Advice Line Advisor - Carshalton, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Carshalton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 6:

Main area

Equality and Diversity

-
Grade

Band 6

-
Contract

Fixed term: 12 months (projected end date, September 2024)

-
Hours

Full time hours per week

-
Job ref
FM-NP-A
Site

St Helier Hospital

-
Town

Carshalton

-
Salary
- £40,701 - £48,054 Pro-rata pa incl Outer London HCAS
-
Salary period

Yearly

-
Closing

23/08/2023 23:59 As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect.

We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

Job overview:

By providing helpful information, advice and guidance to individuals, managers & employers this post will play a key role in helping people with disabilities in finding, securing and keeping employment within NHS organisations in the South West London (SWL) sector.

Purpose of the Post

Main duties of the job:

Provide empathy and validation,
Offer signposting information
Provide tailored advice and guidance to enquirer. Where appropriate offer a call back with a key person (recruiting manager, HR, EDI,) in line with callback criteria.
Provide day to day support and assistance to staff and managers
Provide confidential advice to colleagues with a disability or long

- term medical condition

Adopt a 'business as usual' approach to managing disability and longterm conditions.
Identify and remove barriers in all areas of employment such as recruitment, workplace adjustments and staff development
Understand organisational performance and employee needs with respect to reasonable adjustments
Develop and maintaining a barrierfree employment experience for existing and future staff who identify as having a disability

Working for our organisation:

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life.

We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities:

Person specification:

Education:

Essential criteria:

Educated to degree level or equivalent

Experience:

Essential criteria:

Experience of giving confidential advice and guidance to, and of facilitating support for disabled colleagues in the workplace
Demonstrable experience of MS Office and databases (specify*) to carry out helpline tasks
Experience of delivering advice and guidance to service users
Ability to create safe and inclusive environment for disabled staff and to share their experiences
Experience of writing reports

Desirable criteria:

Experience of working with staff from a diverse range of cultural and socio

- economic groups

Skills:

Essential criteria:

Evidence of working and liaising effectively with senior staff and external bodies relevant to disability issues
Ability to listen without judgement to the life experiences of colleagues experiencing poor health.
A commitment to working collaboratively as part of a team, as well as a proven ability to use own initiative and work independently
Ability to manage complex situations, from working with individual staff to working within a changing organisational setting
Ability to priorities, plan activities and work accurately under pressure to meet deadlines without daytoday supervision
Proven ability to keep thorough and accurate client case notes and ensure compliance with confidentiality policies, professional standards and Data Protection legislation
Ability to deal sensitively, and diplomatically, and maintain boundaries within a confidential setting
Ability to remain calm, adaptable and professional within a busy environment when dealing with challenging staff in difficult situations
Willingness to travel to different trusts for in person meetings

Knowledge:

Essential criteria: