Service Desk Administration Assistant - Melbourn, United Kingdom - JCW Energy Services Ltd

JCW Energy Services Ltd

Verified Company

Melbourn, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

JCW Energy Services Ltd

JOB TITLE:
Service Desk Administration Assistant

COMPANY INFORMATION

Reputable and wellestablished Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance.
Close working relationships with high profile clients meaning long term contracts and security.
Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial. boilers/burners, oil, chillers, air conditioning.
Operating a mobile team of mobile engineers with various skillsets across the UK.
Excellent reputation for delivering quality and high standards of service.
Leading organisation in M&E building maintenance, air conditioning and commercial/domestic heating.

CANDIDATE INFORMATION

Demonstrable experience of working within a helpdesk, customer services or call centre environment preferred.
To be organised, with good attention to detail.
Ability to work in a fastpaced/pressured helpdesk environment.
Selfmotivated with the ability to set oneself tasks when working in a team, as well as individually.
Excellent written and verbal communication skills.
Good time management skills to work under pressure and to deadlines.
Proactive with the ability to think on your feet and for yourself.
Demonstrate sound decision making when taking responsibility for tasks.
Accurate data entry skills.

JOB INFORMATION

General administration/office duties including preparing documents, producing files and filing.
Allocation of works to engineers based in the South-East of the UK.
Working to response times to meet contractual SLA agreements.
Monitoring dashboard data to ensure we are meeting contractual SLAs.
Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals.
Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc.

JCW Energy Services Ltd recognise that discrimination is unacceptable and are fully committed to ensure no job applicant, Colleague or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

Salary:
£20,475.00 per year

Benefits: