Customer Service Officer - Derby, United Kingdom - Derby City Council

Derby City Council

Verified Company

Derby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application closing date

07/05/2023

Working Pattern

Full time

Salary

Grade E, £23,620 - £25,409 a year

Contractual hours

37

Basis

Full time

Job category/type

Education / Learning

Attachments

Blank

Job description

Directorate:
People Services

Hours:
Full time x 2 posts

Contract type:
Fixed term to April 2024

Location:
Council House / Derby Adult Learning Service

Provide an effective and efficient referral, telephone and digital access service to customers contacting the HSF and Welfare teams in accordance with the Council's Customer Service standards.

To respond to a range of customer and stakeholder enquiries and requests about a range of council services, on the phone, face to face and through electronic media as directed by Derby Adult Learning Service

Your main responsibilities will include:

Manage HSF cases and consult with the Team Leader where the initial frontline decision was not possible and a more indepth discussion with the customer is required to achieve a mutually agreed outcome.
Liaise with a range of customers (schools, partners, referrers) providing support to ensure maximum uptake of funding, vouchers and support so that it reaches the most vulnerable citizens. This could include giving technical support where required to those using online systems.

**Quick Tip Remember to align your personal statement to the Essential Criteria in the Person Specification