Specialist Success Associate - Dumfries, United Kingdom - Covetrus

Covetrus

Verified Company

Dumfries, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join the Customer Success team in Dumfries, as Specialist Success Associate.

This opportunity is a maternity cover position. T

GENERAL SUMMARY

Reporting directly to the Customer Success Team Leader, the Specialist Success Associate will be committed to excellence in their work, with a passion for providing support to a variety of customers.

Required to ensure high standard, acting as the first point of contact for established customers - with a requirement to work within your team, as well as with other departments across the business.

You will play an active role in triaging and resolving inbound customer issues - in addition to proactively engaging with a defined customer base to drive the success of the customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES Triaging inbound business queries, and relaying them to the appropriate person or department in a timely manner- Actively engaging with a defined customer group on a regular basis to ensure the highest level of customer satisfaction.- Ensuring customers are updated at regular intervals relating to any issues raised.- Be proactive in looking for efficiencies in all processes and raising these to the appropriate member of the management team.- Take part, and actively engage in all training offered with a view to increase product or business knowledge for customer benefit.

Look for, and request training opportunities for your personal development.- Keep up to date with product information and business changes, as well as important information communicated to you.- Working in a Rota System, as per hours requested by management to cover Sunday's & Bank Holidays.- Completing all tasks in a timely and professional manner to ensure the efficiency of the office and customer satisfaction.

QUALIFICATIONS Education: Educated to a Standard Grade Level or equivalent.

Specialised Knowledge and Skills- Experience and knowledge of the veterinary profession or animal health market.- Be fully adept with Microsoft Office packages; familiarity of in-house bespoke systems and Salesforce CRM.- Excellent interpersonal and communication skills.

Covetrus is an equal _

- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._