Service Delivery Manager - Bampton, United Kingdom - Mackenzie Jones

Mackenzie Jones

Verified Company

Bampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Delivery Manager. £53K + 10% Bonus + Benefits Package. Flexible Working & Hybrid Working - 1-2 day a week onsite. Oxford, Oxfordshire. Permanent. T6/MN/18345.

The role would suite a Junior Service Delivery Manager, Service Owner, Service Delivery Analyst, Asst IT Manager or IT Manager seeking to move into a Service Delivery Manager position.

A highly innovative global organisation is seeking to secure a Service Delivery Manager who will be accountable for the service lifecycle of a suite of global - Services / Applications / Products.

Applicants must be eligible to work in the UK.

Role:

Follow an ITIL based Service Management framework.
Ownership for the Continuous Improvement & management of changes affecting the services.
Point of contact for Service Management related activities.
Collaborate & maintain excellent relationships with all key business & technology stakeholders.
Ensure the service is designed to meet the needs of the business throughout the service lifecycle.
Account for the successful transition of products & services from Build to Run.
Monitoring and publishing service metrics to stakeholders.
Maintaining knowledgebase documents working towards selfservice.
Conduct periodic service reviews.
Identifying areas for service improvement.
3rd Party Vendor Management ensure MSPs are delivering to agreed KPIs & SLAs meeting the business objectives.
Mentor Service Analysts.

Technical Skills / Experience Required:

IT Service Management principles & toolset experience.
ITIL v3/v4 knowledge ideally to Foundation level.
Stakeholder Management & Engagement dealing with all levels of business management.
Operating in a globally distributed organisation.
Leadership able to lead & motivate teams
Service Analysts.
Pragmatic & quality driven mindset.
Agile/SCRUM delivery frameworks have an understanding.
Service-Now, JIRA and/or Salesforce beneficial to have knowledge.

Benefits Package: 10% Bonus, Contributory Pension, 25 Days Annual Leave, Volunteering Days, Training & Development, Work & Life Balance.

Keywords:

Service Delivery Management, Service Owner, Service Delivery Analyst, SDM, IT Manager, Asst IT Manager, IT Service Delivery Manager, ITIL, ITIL v3, ITIL v4, IT Service Management, Agile, Scrum, Digital, IT Service Delivery, Incident Management, Digital,Problem Management, Service Delivery Management, IT Service Delivery Manager, Oxfordshire.

Permanent, T6/MN/18345.