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    • 1st Line Support Engineer - Orpington - Just IT

    Just IT
    Just IT Orpington

    1 month ago

    Description

    About Us

    Just IT is a growing Managed Service Provider (MSP) with well-known clients across various sectors, including health and finance.

    Position Overview

    We are seeking an IT Professional to join our Service Delivery Team as the primary point of contact for customers requiring technical support with their daily operations.

    Responsibilities

    • Receive and handle customer requests via email, telephone, or in-person, adhering to established procedures.
    • Provide guidance to clients and resolve complex technical issues within agreed Service Level Agreements (SLA).
    • Conduct desktop and network troubleshooting to identify and resolve faults.
    • Manage WiFi networks and troubleshoot connectivity issues.
    • Gather customer requirements through verbal communication and written documentation.
    • Liaise with vendors to resolve queries and ensure timely issue resolution.

    Candidate Requirements

    • A minimum of 1 year's experience in a similar role.
    • Possess excellent written, verbal, and interpersonal skills, with a passion for IT.
    • Demonstrate proficient technical knowledge in areas such as Windows 10/11, Google Workspace, Cloud WiFi platforms, macOS, networking, Windows Servers, and Microsoft Office/SharePoint.
    • Be a strong communicator, people-oriented, and eager to help solve client problems.
    • Able to multitask, manage tight deadlines, and deliver results.
    • Prioritize tasks and work efficiently in an organized manner.
    • Work effectively under pressure with a dynamic workload.
    • Detail-oriented and able to think creatively, challenging the status quo when necessary.

    How to Apply

    If you are interested in this exciting opportunity, please submit your application. We will review your qualifications and be in contact if you are suitable for the role.

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