1st Line Service Desk Engineer - Leeds, United Kingdom - SearchDATA
Description
1st Line Service Desk Engineer - Leeds - Up to £25K
Are you looking to build a career in IT Support? SearchDATA is currently working with a company that puts your career first - whether you want to focus on infrastructure, networking, or security, it's all possible and you will have the support you requireto start your successful tech career.
Starting on the service desk, you will gain experience with tools such as Active Directory and Hyper-V whilst providing first-class customer service to a range of clients across different sectors.
You'll gain great knowledge and experience of the day-to-dayIT support issues and be able to use this experience to support any service desk.
Our client is a customer-focused MSP with a great reputation among their clients, in fact they've kept 100% of their clients in their 12 years of business so far They achieve this by emphasising their own staff's development, with a heavy focus on upskillingand personal training.
Who we are looking for:
You'll need to have excellent exposure to dealing with customers, be that face-to-face or on the phone.
You will pride yourself on the quality of your work as well as the service you provide and have a desire to succeed in tech.
What we can offer:
We'll fund any personal certificates that will help you in your future career
- You'll get a full personal learning & development plan with regular 1 to 1's
- You'll be part of a great team with fantastic company culture, they have regular social events
- There's a new employee introduction bonus
- You also get your birthday off on top of your holiday entitlement (25 days)
Main Responsibilities:
To respond to all assigned tickets within the allocated time
- Provide support to all customer enquiries and incidents
- Take ownership of incidents and ensure customers are supported throughout the ticket lifecycle
- Manage your own ticket queue
- Carry out daily checks to backups and client infrastructure
- Produce and maintain full client documentations that ensure all changes and amendments are accurately recorded
- Provide onsite support to customers when necessary
What we need from you:
Excellent communication skills, you'll be dealing with a range of diverse customers from various sectors and will need to be able to break down the technical talk for them
- A true passion for IT, we can help you grow and develop your skillset you need to know what you want
- Strong problemsolving skills to help figure out issues you haven't faced before
- Comfortable working in a demanding, fast paced environment as there is usually a lot going on
- Full driving license with own vehicle will be a huge benefit due to the office location
More jobs from SearchDATA
-
First Line Service Desk Analyst|Vacancies|SearchDATA Group
Leeds, United Kingdom - 1 week ago
-
Customer Success Executive
Leeds, United Kingdom - 1 week ago
-
Project Team Lead
Leeds, United Kingdom - 1 week ago
-
2nd/3rd Line Service Desk Analyst
Manchester, United Kingdom - 1 week ago
-
Integration Developer
Leeds, United Kingdom - 1 week ago
-
Data Scientist
Newcastle upon Tyne, United Kingdom - 1 week ago