Leasehold Officer - London, United Kingdom - iWork Recruitment Limited

iWork Recruitment Limited

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Contract to start ASAP until with a possible extension.

PRIMARY JOB FUNCTION

Leasehold officers are responsible for:

Collecting service charges (annual and major works), building insurance, ground rent, shared ownership rent and ad hoc recharges across a residential and commercial property portfolio.

Investigating and resolving breach of lease cases.

DUTIES AND RESPONSIBILITIES

Provide a comprehensive arrears service on a patch basis or other designated area in accordance with Islington Client's policies and procedures.

This includes carrying out all functions relating to the control and monitoring of arrears (for example, negotiating payments and taking recovery action, including legal action in the County Court or First Tier Tribunal) ensuring that targets and timescales are met.

Providegeneraladvicetoleaseholdersaboutbenefitsentitlementandidentify suitable cases for referral to the debt advice service provider.

Ensure that legal recovery action is co-ordinated in cases where there is both annual and major works service charge debt on accounts.

Make payment arrangements with leaseholders to clear their arrears in line with procedures.

Investigateandrespondwithintargettimescalestocorrespondence,queries, disputes and complaints relating to the quality and extent of services and work recharged to leaseholders/freeholders, and on the calculation, apportionment and collection of charges where these impact on collection, liaising with the relevant Home Ownership teams and council departments as appropriate.

Identify and refer complex or exceptional cases to the appropriate Team Leader or Leasehold Services Manager.

Assist in the preparation of and give evidence/witness statements as required in County Court and First Tier Tribunal cases.

Prepare regular performance information and casework summaries on own arrears recovery activity, as necessary.

RQ

Salary:
£20.59 per hour

Work Location:
In person

Reference ID:

RQ