Technical Support Agent - Runcorn, United Kingdom - Exchange People

Exchange People

Verified Company

Runcorn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Technical Support Agent required in Runcorn - £23,000 per annum.

Our client has a fantastic opportunity to develop your skills and experience by working as
Technical Support Agent at their hub in
Astmoor Industrial Estate, Runcorn.

Responsibilities:

Offering initial technical support to clients.
Allocation of Fault Calls to Field Engineers
Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
Utilising Accounting package to raise purchase orders
Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
Report Writing within the timescales to meet contract objectives.

Person Specification:

The ability to work in a team and provide a positive contribution to the work environment
The ability to maintain a clear thought process when under pressure.
The ability to work within fastpaced and sometimes demanding environment.
The ability to use a range of inhouse Call management systems and tools.
Excellent Microsoft Office skills is desirable.
Good communication is key and is the keystone to ensure the delivery of good service.
Being able to explain technical issues to nontechnical customers is advantageous.

The salary is
£23,000 per annum.

The job operates
Monday to Friday working
8am until 5pm.
This is a
permanent position
.

Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.

Not for you? Check to view the many other warehouse, production or manufacturing jobs we have available now.

Job Types:
Full-time, Permanent

Salary:
From £23,000.00 per year

Benefits: