Technical Support Specialist - Coventry, United Kingdom - Page Group

Page Group
Page Group
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Client Details


One of the world's leading engineering companies which helps customers to use electrical power effectively and to increase industrial productivity in a sustainable way; provides value-added solutions in robotics, machine and factory automation and has around20 locations in UK.

For the 2nd year running has been recognised as a Top Employer in UK.


Description

  • Maintain a KPI of 95% calls answered on the Technical Support Hotline phone number, per working day
  • Inspect & process products returned for warranty issues
  • Present training courses in house to customers on technical product features
  • Use Salesforce customer database to identify sales leads to external engineers
  • Use Salesforce customer database to send out quotations over £2000 net value
  • Maintain the archive library of the company and incorporated business catalogues
  • Send technical catalogues out to customers on request via LV Connect workflow
  • Keep up to date with product knowledge by means of elearning, Factory training and industry portals such as Voltimum

Profile

Essential

  • HNC/ONC/Btec Level 3 Electrical engineering
  • Use of Microsoft office package ( Word, Excel etc)
  • Good telephone manner

Desirable

  • Knowledge of BS7671 requirements for Building Services sector
  • Experience within electrical Switchgear wholesale market or similar

Job Offer
Great salary

Career progression

Stability
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